On-Site Security Operations Lead – Birmingham

ISS Facilities Services; Birmingham; On-site; GBP 42,000 - 60,000; Full time

Job summary

ISS Facilities Services in Birmingham is seeking a Security Manager to lead day-to-day security operations on-site. You will ensure adherence to client requirements, safety standards, and incident response protocols while driving continuous improvement and strong client relationships.

You will manage security staff, oversee CCTV and access control systems, and maintain licences and training compliance. This full-time permanent role offers an on-site working pattern in a client-facing environment.

Qualifications

• Supervisory or management experience within a security environment.
• Strong security background with a solid understanding of security operations.
• Valid SIA Front Line Licence.
• Security First Line Manager Level 3 Qualification or equivalent.
• Experience managing security incidents and stakeholder escalations.
• Knowledge of CCTV, access control, and intruder detection systems.
• Strong communication, leadership, and customer service skills.
• Government or corporate office security experience would be advantageous.

Responsibilities

• Lead the day-to-day delivery of security services to ensure contractual requirements and service levels are achieved.
• Ensure compliance with Assignment Instructions, Standard Operating Procedures (SOPs), Emergency Procedures, and Client Security Policies.
• Act as the first point of contact for incident management and ensure appropriate escalation to the Key Account Manager, client, and relevant stakeholders.
• Monitor and manage security systems, including CCTV, Access Control Systems, Intruder Detection Systems, and associated technologies.
• Conduct operational reviews and audits to identify risks and opportunities for improvement.
• Manage staffing levels, support recruitment activities, and ensure vacancies are addressed promptly.
• Lead, motivate, develop, and support Security Officers and wider security personnel.
• Ensure all team members maintain the required licences, training, and competency standards while promoting a positive culture focused on safety, compliance, engagement, and customer service.

Skills

Supervisory experience

Security management

SIA Front Line Licence

First Line Manager

Level 3 Qualification

Security incidents

Stakeholder escalation

CCTV knowledge

Access control

Intruder detection

Communication skills

Leadership

Customer service

Government security

Job description

ISS Facilities Services in Birmingham is seeking a Security Manager to lead day-to-day security operations on-site. You will ensure adherence to client requirements, safety standards, and incident response protocols while driving continuous improvement and strong client relationships.

You will manage security staff, oversee CCTV and access control systems, and maintain licences and training compliance. This full-time permanent role offers an on-site working pattern in a client-facing environment.