On-site Repairs Service Lead — Customer & Cost Focus

Hollybank Trustees Ltd; Worthing; Hybrid; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Healthcare cash plan

Contributory pension scheme

29 days annual leave including bank

Retail and gym discounts

Employee assistance programme

Funded training and qualifications

Paid Professional Subscription

Job summary

Worthing Homes is seeking an accomplished Repairs Manager to lead our responsive repairs service in Worthing. You will manage a high-performing team, drive quality, performance and efficiency, and maintain safety and value for money.

You will oversee damp, mould, condensation, and major repairs budgets, ensuring financial control and effective use of resources. Collaboration across the organisation will shape service delivery with data and customer insight guiding improvements.

Qualifications

• Experience leading responsive repairs or property services teams.
• Strong procurement, budget management and financial control skills.
• Knowledge of regulatory and legal requirements affecting housing repairs and property maintenance.

Responsibilities

• Lead day-to-day delivery and continuous improvement of the responsive repairs service.
• Manage a high-performing team and key contractor relationships.
• Ensure safety, quality, compliance and value for money across repairs.
• Use performance data and customer insight to shape the service and drive efficiencies.

Skills

People leadership

Repairs management

Budget management

Procurement

Regulatory compliance

Education

Housing/building qualification

Tools

Budgeting software

Job description

Worthing Homes is seeking an accomplished Repairs Manager to lead our responsive repairs service in Worthing. You will manage a high-performing team, drive quality, performance and efficiency, and maintain safety and value for money.

You will oversee damp, mould, condensation, and major repairs budgets, ensuring financial control and effective use of resources. Collaboration across the organisation will shape service delivery with data and customer insight guiding improvements.