On-site Planning & Scheduling Administrator (Permanent)

ISS Facilities Services; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

ISS Facilities Services is seeking a Planning and Scheduling Administrator in London to support service coordination and operational workflow. The role manages requests end-to-end, triages to the right suppliers or internal teams, and maintains accurate records across CAFM systems.

The successful candidate will work to ensure compliant processes, effective communication with customers, suppliers and operations, and timely updates on progress and escalations.

Qualifications

• Experience handling multiple urgent requests with calm, proactive problem-solving.
• Ability to triage and triage requests to the right teams and suppliers.
• Strong written and verbal communication with clear documentation and reporting.

Responsibilities

• Take ownership of incoming requests and triage them quickly to the correct supplier, engineer or internal team.
• Manage end-to-end lifecycle of jobs from first contact to closure, with progress updates and escalations as needed.
• Monitor workflows, identify jeopardy risks and ensure adherence to SLA.
• Coordinate attendance, site access and documentation with contractors.
• Communicate effectively with engineers, suppliers and subcontractors to set clear expectations.
• Raise and manage Purchase Orders and resolve supplier PO/invoice queries under compliance.
• Coordinate security and access requirements including key requests and secure site entry processes.
• Maintain real-time updates and records in CAFM and internal systems for reporting and continuous improvement.

Skills

Organisational skills

Time management

Attention to detail

Customer service

Communication

Education

No specific degree required

Tools

CAFM systems

Microsoft Office

Job description

ISS Facilities Services is seeking a Planning and Scheduling Administrator in London to support service coordination and operational workflow. The role manages requests end-to-end, triages to the right suppliers or internal teams, and maintains accurate records across CAFM systems.

The successful candidate will work to ensure compliant processes, effective communication with customers, suppliers and operations, and timely updates on progress and escalations.