Helpdesk & CAFM Scheduler for Facilities Maintenance

OCS; West Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Wagestream pay access

OCS Academy training

Retail perks app

Job summary

OCS UK & Ireland is seeking a Helpdesk operator / Work Scheduler to manage CAFM system tasks and prioritise incoming reactive work within contract SLAs. You will load and disseminate PPM tasks and allocate work to engineers efficiently.

You'll monitor daily job statuses, chase deadlines, raise purchase orders, and liaise with sub-contractors and client representatives. Strong admin, communication, and planning skills are essential for success.

Qualifications

• Experience in the operation of a CAFM system would be an advantage. Training will be given.
• Excellent PC skills and the use of MS Office in particular MS Word and MS Excel
• Experience in a Help desk environment would be a distinct advantage
• Proven experience in providing administrative support.
• A good knowledge of administrative disciplines including filing and record keeping
• Customer Awareness – highly focused customer service skills
• Excellent Communication skills both oral and written
• Confidence and credibility to deal with colleagues at all levels
• Planning & Organising – self motivated and able to work without supervision
• Flexibility/Adaptability – adapts quickly to changing priorities/plans
• Team Working
• General knowledge in use of PC applications – word, excel, e-mail

Responsibilities

• Helpdesk operator / Work Scheduler – CAFM System.
• Receiving and prioritising incoming Reactive tasks in accordance with contract specific SLAs.
• Preparing, loading and disseminating PPM tasks.
• Distributing work efficiently to the correct engineering workforce.
• Monitoring the status of all jobs on a daily basis and reassigning priorities as required.
• Preparing and distributing reports to the required frequencies: daily, weekly, monthly;
• Monitoring the completion time of jobs and chasing.
• Liaising with engineers regarding job completions.
• Raising purchase orders.
• Liaising with sub-contractors.
• Chasing sub-contractor Service Reports and actuals.
• In putting job status updates, comments, reports and completion information
• Ensuring the Client / Customers is kept informed in accordance with agreed / contractual requirements.
• Taking telephone calls and distributing.
• General filing.
• Record keeping.
• Running Ad Hoc CAFM reports at request of Operations Manager

Skills

CAFM system

Help desk experience

Administrative support

MS Word

MS Excel

Customer service

Planning & organising

Team working

Communication skills

PC applications

Tools

CAFM software

Job description

OCS UK & Ireland is seeking a Helpdesk operator / Work Scheduler to manage CAFM system tasks and prioritise incoming reactive work within contract SLAs. You will load and disseminate PPM tasks and allocate work to engineers efficiently.

You'll monitor daily job statuses, chase deadlines, raise purchase orders, and liaise with sub-contractors and client representatives. Strong admin, communication, and planning skills are essential for success.