On-site IT Support Technician - Growth & ERP Rollouts

inspiring vet care; West of England; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Cycle to Work scheme

Green Cars salary sacrifice scheme

Discounted staff pet care

Access to discounts with retailers

Job summary

IVC Evidensia is seeking an IT Support Technician to join our IT team at Pet Drugs Online, based in Keynsham. You’ll be the first point of contact for hardware, devices and software issues, delivering timely fixes and updates to keep the business running smoothly.

This learning role offers hands-on experience across systems, infrastructure and applications, with weekend on-call support when required and opportunities to grow within a vibrant veterinary care group.

Qualifications

• Experience providing on-site IT support.
• Basic hardware repair and troubleshooting skills.
• Problem solving under pressure and methodical approach.
• Working knowledge of Microsoft Office 365.

Responsibilities

• Be the first line of IT support for hardware, devices and software, escalating issues as needed.
• Set up accounts, access and equipment for new starters, and remove them when staff leave.
• Monitor systems to ensure availability, performance and security.
• Log, track and resolve support tickets within SLAs.
• Assist with projects covering infrastructure, ERP, websites and business apps.
• Test, roll out and document new systems, software and processes.
• Occasional weekend on-call support for critical business needs.

Skills

On-site IT support

Hardware troubleshooting

Problem solving under pressure

Microsoft Office 365

Job description

IVC Evidensia is seeking an IT Support Technician to join our IT team at Pet Drugs Online, based in Keynsham. You’ll be the first point of contact for hardware, devices and software issues, delivering timely fixes and updates to keep the business running smoothly.

This learning role offers hands-on experience across systems, infrastructure and applications, with weekend on-call support when required and opportunities to grow within a vibrant veterinary care group.