IT Support Technician — Hardware & Systems Pro

Lever, Inc.; West of England; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Healthcare cash plan

Cycle to work

Green car salary sacrifice scheme

Voluntary benefits

Pet care discounts

Discounts & cashback

Job summary

IVC Evidensia is seeking an IT Support Technician to join the Pet Drugs Online IT team in Keynsham. You will provide first-line support for hardware and software, set up user accounts, and help maintain system performance and security across the business.

The role involves hands-on exposure to ERP platforms and projects, with opportunities to learn across systems, infrastructure and hardware in a growing ecommerce environment.

Qualifications

• Experience providing on-site IT support.
• Basic hardware repair and troubleshooting skills.
• Problem solving ability under pressure.

Responsibilities

• Be the first line of support for hardware, devices and everyday business software, and escal…
• Set up accounts, access and equipment for new starters, and remove them when people leave
• Keep an eye on our systems so they stay available, perform well and remain secure
• Log, track and resolve support tickets within agreed service levels
• Help the IT team with projects covering infrastructure, our ERP system, websites and business applications
• Test, roll out and document new systems, software and processes
• Cover weekend on-call support from time to time when there's a critical business need

Skills

On-site IT Support

Hardware repair

Problem solving

Microsoft Office 365

Tools

ERP platform

Job description

IVC Evidensia is seeking an IT Support Technician to join the Pet Drugs Online IT team in Keynsham. You will provide first-line support for hardware and software, set up user accounts, and help maintain system performance and security across the business.

The role involves hands-on exposure to ERP platforms and projects, with opportunities to learn across systems, infrastructure and hardware in a growing ecommerce environment.