IT Support Technician

IVC Evidensia Group; United Kingdom; Remote; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Cycle to Work scheme

Green Cars salary sacrifice scheme

Voluntary benefits

Discounted staff pet care

Discounts/cashback with retailers

Job summary

IVC Evidensia is recruiting for an IT Support role at Pet Drugs Online in Keynsham to provide first-line support for hardware, software, accounts, and access. You’ll test and roll out new systems and assist with ERP projects while gaining hands-on experience across IT infrastructure.

The role requires on-site presence five days a week in Keynsham, and is ideal for a capable, calm problem solver with Office 365 knowledge and customer-facing communication skills.

Qualifications

• Experience providing on-site IT support.
• Basic hardware repair and troubleshooting skills.
• Working knowledge of Microsoft Office 365.

Responsibilities

• Be the first line of support for hardware, devices and everyday business software, and escalate more serious issues to the wider technology team.
• Set up accounts, access and equipment for new starters, and remove them when people leave.
• Keep an eye on our systems so they stay available, perform well and remain secure.
• Log, track and resolve support tickets within agreed service levels.
• Help the IT team with projects covering infrastructure, our ERP system, websites and business applications.
• Test, roll out and document new systems, software and processes.
• Cover weekend on call support from time to time when there's a critical business need.

Skills

On-site IT Support

Hardware troubleshooting

Microsoft Office 365

Problem solving under pressure

Tools

ERP system

Ticketing system

Job description

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At IVCEvidensia, we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVCEvidensiaGroup, Pet Drugs Online combines the agility of a growing ecommerce business with the strength andexpertiseof a leading veterinary careorganisation.

Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience.

How You'll Make a Difference

You'll join the IT team at Pet Drugs Online, working alongside our IT Support Technician and Application Manager to give quick, reliable support across the whole business. When colleagues have a problem with a device, their software or their access, you'll usually be the first person they speak to. You'll also help test and roll out new systems, including our ERP platform. It's a learning role, so you'll get hands on experience with most of our systems, infrastructure and hardware.

• Be the first line of support for hardware, devices and everyday business software, and escalate more serious issues to the wider technology team
• Set up accounts, access and equipment for new starters, and remove them when people leave
• Keep an eye on our systems so they stay available, perform well and remain secure
• Log, track and resolve support tickets within agreed service levels
• Help the IT team with projects covering infrastructure, our ERP system, websites and business applications
• Test, roll out and document new systems, software and processes
• Cover weekend on call support from time to time when there's a critical business need

You Might Be a Great Fit If...

We're looking for a driven, capable professional, able to commit to 5 days per week in our Keynsham office, who brings:

• Experience providing on-site IT Support
• Basic hardware repair and troubleshooting skills
• Problem solving experience, and the ability to stay calm and methodical under pressure
• Working knowledge of Microsoft Office 365

How We'll Support You

At IVC Evidensia, we're committed to supporting your development and wellbeing. When you join us, you'll benefit from:

• A role with real business impact supporting teams across the organisation
• Clear career pathways with progression opportunities within Central Functions and beyond
• Ongoing learning and development supported by tailored programmes and resources
• A collaborative, values led culture focused on care, innovation, and continuous improvement
• Hands on exposure to a wide range of IT systems, infrastructure and hardware

What We Offer Our Team

• Cycle to Work scheme
• Green Cars salary sacrifice scheme
• Voluntary benefits: choose from a range of benefits to suit you
• Discounted staff pet care
• Access to discounts/cashback with hundreds of participating retailers

Diversity, Equality, Inclusion and Belonging

At IVCEvidensiawe are committed to Diversity, Equality, Inclusion andBelonging,we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Pet Drugs Online

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Any questions before applying?

Speak to Jake Nicholls from our recruitment team who would be happy to help you with any questions you have before applying for this role.