On-Site IT Support & SharePoint Technician - Rochdale

Salt Separation Services Limited; Rochdale; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Pension (Aviva)

Bonus scheme

Referral scheme

Assistance services

Life insurance

Income protection

Early finish Friday

Training & development

Holiday buy-back

Team events

Job summary

Salt Separation Services is seeking an organised and proactive IT Support & SharePoint Technician to provide day-to-day IT support across the organisation. You will assist with hardware, software, Microsoft 365 applications and user access while helping to maintain secure IT systems in line with Cyber Essentials.

The successful candidate will support the development and optimisation of SharePoint sites, document management processes and collaboration tools to enable efficient information sharing

Qualifications

• Experience in first-line IT support or service desk.
• Good knowledge of Windows operating systems and desktop applications.
• Experience supporting Microsoft 365 applications.
• Knowledge of SharePoint Online, including sites, libraries and permissions.
• Experience managing user accounts and access controls.
• Strong troubleshooting and problem-solving skills.
• Good organisational and workload prioritisation skills.
• Methodical approach to issue tracking and resolution.
• Strong communication skills with the ability to support users effectively.
• Understanding of IT security principles and best practices.

Responsibilities

• Provide first-line IT support, resolving hardware, software and connectivity issues.
• Support users with desktop, laptop, printer, peripheral and mobile device issues.
• Assist employees with Microsoft 365 applications, including Outlook, Teams, Word, Excel and OneDrive.
• Set up and maintain user accounts, equipment and system access for starters, leavers and role changes.
• Manage IT assets, coordinating equipment allocation, repairs and replacements.
• Support IT security standards, policies, procedures and Cyber Essentials requirements.
• Provide support for SharePoint sites, document libraries, lists and user access.
• Assist with the creation, maintenance and development of SharePoint sites and libraries.
• Support users with document sharing, version control and collaboration tools.
• Identify and implement improvements to SharePoint usability and document management processes.
• Assist with the development and enhancement of SharePoint workflows and business processes.
• Maintain SharePoint user guides, procedures and training materials.

Skills

First-line support

Windows OS

Microsoft 365

SharePoint Online

User accounts

Troubleshooting

Organisation

Prioritisation

Communication

IT security

Tools

SharePoint Online

Azure AD

Teams

OneDrive

Power Automate

Job description

Salt Separation Services is seeking an organised and proactive IT Support & SharePoint Technician to provide day-to-day IT support across the organisation. You will assist with hardware, software, Microsoft 365 applications and user access while helping to maintain secure IT systems in line with Cyber Essentials.

The successful candidate will support the development and optimisation of SharePoint sites, document management processes and collaboration tools to enable efficient information sharing