1st Line IT Support & SharePoint Technician

Salt Separation Services Limited; Rochdale; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Pension (Aviva)

Bonus scheme

Referral scheme

Assistance services

Life insurance

Income protection

Early finish Friday

Training & development

Holiday buy-back

Team events

Job summary

Salt Separation Services is seeking an organised and proactive IT Support & SharePoint Technician to provide day-to-day IT support across the organisation. You will assist with hardware, software, Microsoft 365 applications and user access while helping to maintain secure IT systems in line with Cyber Essentials.

The successful candidate will support the development and optimisation of SharePoint sites, document management processes and collaboration tools to enable efficient information sharing

Qualifications

• Experience in first-line IT support or service desk.
• Good knowledge of Windows operating systems and desktop applications.
• Experience supporting Microsoft 365 applications.
• Knowledge of SharePoint Online, including sites, libraries and permissions.
• Experience managing user accounts and access controls.
• Strong troubleshooting and problem-solving skills.
• Good organisational and workload prioritisation skills.
• Methodical approach to issue tracking and resolution.
• Strong communication skills with the ability to support users effectively.
• Understanding of IT security principles and best practices.

Responsibilities

• Provide first-line IT support, resolving hardware, software and connectivity issues.
• Support users with desktop, laptop, printer, peripheral and mobile device issues.
• Assist employees with Microsoft 365 applications, including Outlook, Teams, Word, Excel and OneDrive.
• Set up and maintain user accounts, equipment and system access for starters, leavers and role changes.
• Manage IT assets, coordinating equipment allocation, repairs and replacements.
• Support IT security standards, policies, procedures and Cyber Essentials requirements.
• Provide support for SharePoint sites, document libraries, lists and user access.
• Assist with the creation, maintenance and development of SharePoint sites and libraries.
• Support users with document sharing, version control and collaboration tools.
• Identify and implement improvements to SharePoint usability and document management processes.
• Assist with the development and enhancement of SharePoint workflows and business processes.
• Maintain SharePoint user guides, procedures and training materials.

Skills

First-line support

Windows OS

Microsoft 365

SharePoint Online

User accounts

Troubleshooting

Organisation

Prioritisation

Communication

IT security

Tools

SharePoint Online

Azure AD

Teams

OneDrive

Power Automate

Job description

Department: Technical

Location: Rochdale

Compensation: £32,000 - £35,000 / year

Description

Job Title: IT Support & SharePoint Technician

Company: Salt Separation Services

Location: Rochdale, on-site

Contract: Permanent

Department: IT

Compensation: £32,000 - £35,000

About Salt Separation Services

Salt Separation Services have been leading in desalination technology for over 35 years; specialising in the engineering, commissioning and servicing of reverse osmosis (RO) plants that provide drinkable water solutions across a variety of industries. Our systems are used in sectors including naval, oil, cruise ships, and more. We’re committed to designing reliable, high-quality RO and water filtration solutions that meet the unique demands of each industry and customer we serve. Join us on the path to simplifying access to water solutions for a broad and varied client base!

Position Summary

We are seeking an organised and proactive IT Support & SharePoint Technician to provide day-to-day IT support across the organisation and assist with the administration and continuous improvement of our SharePoint environment. This role is responsible for supporting employees with hardware, software, Microsoft 365 applications and user access, while helping to maintain secure and effective IT systems in line with company policies and Cyber Essentials requirements. The successful candidate will also support the development, maintenance and optimisation of SharePoint sites, document management processes and collaboration tools, enabling efficient information sharing and business operations across the organisation.

Key Responsibilities

• Provide first-line IT support, resolving hardware, software and connectivity issues.
• Support users with desktop, laptop, printer, peripheral and mobile device issues.
• Assist employees with Microsoft 365 applications, including Outlook, Teams, Word, Excel and OneDrive.
• Set up and maintain user accounts, equipment and system access for starters, leavers and role changes.
• Manage IT assets, coordinating equipment allocation, repairs and replacements.
• Support IT security standards, policies, procedures and Cyber Essentials requirements.
• Provide support for SharePoint sites, document libraries, lists and user access.
• Assist with the creation, maintenance and development of SharePoint sites and libraries.
• Support users with document sharing, version control and collaboration tools.
• Identify and implement improvements to SharePoint usability and document management processes.
• Assist with the development and enhancement of SharePoint workflows and business processes.
• Maintain SharePoint user guides, procedures and training materials.

Skills, Knowledge & Expertise

Essential

• Experience in a first-line IT support or service desk role.
• Good knowledge of Windows operating systems and desktop applications.
• Experience supporting Microsoft 365 applications.
• Knowledge of SharePoint Online, including sites, libraries and permissions.
• Experience managing user accounts and access controls.
• Strong troubleshooting and problem-solving skills.
• Good organisational and workload prioritisation skills.
• Methodical approach to issue tracking and resolution.
• Strong communication skills with the ability to support users effectively.
• Understanding of IT security principles and best practices.

Desirable

• Knowledge of Microsoft Entra ID (Azure AD).
• Experience administering or maintaining SharePoint Online environments.
• Understanding of Microsoft Teams and OneDrive administration.
• Familiarity with Power Automate and SharePoint workflows.
• Knowledge of Cyber Essentials requirements and compliance activities.

Job Benefits

A value at Salt Sep is family, and as such, we have designed benefits package which we believe give our people the very best support we can professionally, personally and for your future.

• Competitive employer matched pension scheme (Aviva)
• Company Bonus Scheme
• Employee Referral Scheme
• Free Employee Assistance Services; giving counselling, GP access, financial and wellbeing advice.
• Life insurance
• Income protection (after 5 yrs service)
• Early finish Friday (finishing at 1pm)
• Plenty of training and development
• Holiday buy-back
• Excellent team building, social and company events

At Salt Separation Services, you’ll have the opportunity to work on impactful projects in a dynamic environment, as part of a small family-owned business.

We have some big goals on our horizon, we take pride in supporting our employees' own growth and provide a culture that values quality, communication, integrity, health and safety and family.

Inclusive Environment

Salt Separation Services is committed to creating an inclusive environment where diversity is valued, we encourage all candidates from all backgrounds, and are very happy to facilitate any adjustment you might need.