On-Site IT Support Analyst (AI & Data)

Nextech Group Limited; Rugeley; On-site; GBP 28,000 - 32,000; Full time

Job summary

Nextech Group Limited in Rugeley is seeking an IT Support Analyst to join our team. This role combines day-to-day IT support with opportunities to work with data, AI, automation and emerging technologies.

You will provide hands-on IT support, manage tickets, and troubleshoot systems while developing skills in Python and data tools. This is primarily on-site in Rugeley, with an emphasis on hands-on learning and career growth in AI & data.

Qualifications

• Experience in IT support, service desk or technical support.
• Hands-on with ticketing systems and troubleshooting.
• Knowledge of SQL, databases or data analysis.
• Exposure to Python is advantageous.
• Interest in AI, machine learning or automation.

Responsibilities

• Provide hands-on IT support and resolve technical issues.
• Manage and respond to support tickets.
• Troubleshoot systems, applications and user issues.
• Work with data, databases and SQL.
• Analyse data to identify trends and insights.
• Explore AI and automation to improve products and processes.
• Support AI/data-led projects across the business.
• Develop skills across Python, AI and data technologies.

Skills

IT support

Service desk

Ticketing systems

SQL databases

Python

AI interest

Communication

Problem solving

Tools

SQL

Job description

Nextech Group Limited in Rugeley is seeking an IT Support Analyst to join our team. This role combines day-to-day IT support with opportunities to work with data, AI, automation and emerging technologies.

You will provide hands-on IT support, manage tickets, and troubleshoot systems while developing skills in Python and data tools. This is primarily on-site in Rugeley, with an emphasis on hands-on learning and career growth in AI & data.