On-Site IT Service Desk Engineer | End-to-End Support

LGBT Great Careers; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

LGBT Great Careers is seeking an IT Service Desk Engineer to deliver hands-on 1st/2nd line support across multiple sites on a 100% on-site basis in Central UK. You will own tickets from triage to resolution and support branch hardware, POS systems, and connectivity.

The role requires Windows 10/11, M365/Entra ID, Intune/SCCM, and Citrix proficiency, with a focus on end-to-end ticket ownership in a fast-paced environment.

Qualifications

• 1st/2nd line support in multi-site environments.
• Experience in retail/distribution settings preferred.
• Proven ticket ownership with clear, proactive communication.
• On-site UK availability and readiness to work at multiple sites.

Responsibilities

• Provide 1st and 2nd line operational support across corporate offices, regional branches, and distribution hubs.
• Support site hardware, terminal/POS systems, scanners, printers, and connectivity.
• Manage devices with Microsoft Intune, SCCM/MECM, and Autopilot.
• Administer M365 services (Exchange, Teams, SharePoint) and Entra ID/AD.
• Troubleshoot Citrix virtual desktops, DNS, DHCP, Wi-Fi, and VPN issues.
• Assist with site rollouts, hardware refreshes, and process documentation.

Skills

End-to-end ticket ownership

Clear communication

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Windows 10/11

M365/Entra ID

Intune/SCCM

Citrix

DNS/DHCP

VPN

Job description

LGBT Great Careers is seeking an IT Service Desk Engineer to deliver hands-on 1st/2nd line support across multiple sites on a 100% on-site basis in Central UK. You will own tickets from triage to resolution and support branch hardware, POS systems, and connectivity.

The role requires Windows 10/11, M365/Entra ID, Intune/SCCM, and Citrix proficiency, with a focus on end-to-end ticket ownership in a fast-paced environment.