Information Technology Technician

Station; City Of London; On-site; GBP 32,000 - 36,000; Full time

Benefits offered by this job

On-Call Allowance

Job summary

Station is seeking a hands-on IT Service Desk Engineer to join our multi-site operation in Central UK. You will provide 1st and 2nd line support across corporate offices, regional branches and distribution hubs, taking ownership of tickets from triage to resolution.

The role covers end‑to‑end incident handling for Windows desktops, M365/Entra ID, Intune and SCCM, Citrix, and core network services; you’ll assist with site rollouts, hardware refreshes, and documentation.

Qualifications

• Experience in 1st/2nd line IT service desk in multi-site environments.
• Certifications such as CompTIA A+, Network+ or Security+ required.
• Strong working knowledge of Windows 10/11, M365, Entra ID, Intune/SCCM and Citrix.

Responsibilities

• 1st/2nd Line Support: Resolve incidents across corporate, branch, and warehouse environments.
• Site & Operational Infrastructure: Support branch hardware, terminal/POS systems, handheld scanners, thermal printers, and site connectivity.
• Endpoint Management: Build, configure and deploy devices using Microsoft Intune, SCCM/MECM, and Autopilot across the full user lifecycle.
• Systems Administration: Manage M365 (Exchange, Teams, SharePoint), Entra ID/Active Directory, GPO, and JML processes.
• Virtualization & Networks: Troubleshoot Citrix virtual desktop sessions, DNS, DHCP, Wi-Fi, and VPN issues.
• Projects & Upgrades: Assist with site rollouts, hardware refreshes, and process documentation.

Skills

Ticket ownership

End-to-end troubleshooting

Clear communication

Fast-paced environment

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Windows 10/11

M365/Entra ID

Intune/SCCM

Citrix

Job description

Location: Central UK Location (100% On-Site)

Salary: Competitive + On-Call Allowance

Contract: Permanent, Full-Time

Role Overview

We are recruiting a hands‑on IT Service Desk Engineer to join an established multi‑site organisation. You will provide 1st and 2nd line operational support across corporate offices, regional branches, and distribution hubs, taking complete ownership of tickets from triage to resolution.

Key Responsibilities

• 1st/2nd Line Support: Resolve incidents across corporate, branch, and warehouse environments.
• Site & Operational Infrastructure: Support branch hardware, specialized terminal/POS systems, handheld scanners, thermal printers, and site connectivity.
• Endpoint Management: Build, configure, and deploy devices using Microsoft Intune, SCCM/MECM, and Autopilot across the full user lifecycle.
• Systems Administration: Manage M365 (Exchange, Teams, SharePoint), Entra ID/Active Directory, GPO, and JML processes.
• Virtualization & Networks: Troubleshoot Citrix virtual desktop sessions, DNS, DHCP, Wi-Fi, and VPN issues.
• Projects & Upgrades: Assist with site rollouts, hardware refreshes, and process documentation.

Required Experience

• Certifications: CompTIA A+, Network+, or Security+ required.
• Experience: Proven track record in a 1st/2nd Line Support role within multi‑site, retail, or distribution environments.
• Technical Proficiency: Strong skills in Windows 10/11, M365/Entra ID, Intune/SCCM, Citrix, and core networking (TCP/IP, DNS, DHCP).
• Key Soft Skills: Strong end‑to‑end ticket ownership, clear communication, and ability to thrive in a fast‑paced setting.