Information Technology Technician

LGBT Great Careers; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

LGBT Great Careers is seeking an IT Service Desk Engineer to deliver hands-on 1st/2nd line support across multiple sites on a 100% on-site basis in Central UK. You will own tickets from triage to resolution and support branch hardware, POS systems, and connectivity.

The role requires Windows 10/11, M365/Entra ID, Intune/SCCM, and Citrix proficiency, with a focus on end-to-end ticket ownership in a fast-paced environment.

Qualifications

• 1st/2nd line support in multi-site environments.
• Experience in retail/distribution settings preferred.
• Proven ticket ownership with clear, proactive communication.
• On-site UK availability and readiness to work at multiple sites.

Responsibilities

• Provide 1st and 2nd line operational support across corporate offices, regional branches, and distribution hubs.
• Support site hardware, terminal/POS systems, scanners, printers, and connectivity.
• Manage devices with Microsoft Intune, SCCM/MECM, and Autopilot.
• Administer M365 services (Exchange, Teams, SharePoint) and Entra ID/AD.
• Troubleshoot Citrix virtual desktops, DNS, DHCP, Wi-Fi, and VPN issues.
• Assist with site rollouts, hardware refreshes, and process documentation.

Skills

End-to-end ticket ownership

Clear communication

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Windows 10/11

M365/Entra ID

Intune/SCCM

Citrix

DNS/DHCP

VPN

Job description

IT Service Desk Engineer

Location: Central UK Location (100% On-Site)

Salary: Competitive + On-Call Allowance

Contract: Permanent, Full-Time

Role Overview

We are recruiting a hands-on IT Service Desk Engineer to join an established multi-site organisation. You will provide 1st and 2nd line operational support across corporate offices, regional branches, and distribution hubs, taking complete ownership of tickets from triage to resolution.

Key Responsibilities

• 1st/2nd Line Support: Resolve incidents across corporate, branch, and warehouse environments.
• Site & Operational Infrastructure: Support branch hardware, specialized terminal/POS systems, handheld scanners, thermal printers, and site connectivity.
• Endpoint Management: Build, configure, and deploy devices using Microsoft Intune, SCCM/MECM, and Autopilot across the full user lifecycle.
• Systems Administration: Manage M365 (Exchange, Teams, SharePoint), Entra ID/Active Directory, GPO, and JML processes.
• Virtualization & Networks: Troubleshoot Citrix virtual desktop sessions, DNS, DHCP, Wi-Fi, and VPN issues.
• Projects & Upgrades: Assist with site rollouts, hardware refreshes, and process documentation.

Required Experience

• Certifications: CompTIA A+, Network+, or Security+ required.
• Experience: Proven track record in a 1st/2nd Line Support role within multi-site, retail, or distribution environments.
• Technical Proficiency: Strong skills in Windows 10/11, M365/Entra ID, Intune/SCCM, Citrix, and core networking (TCP/IP, DNS, DHCP).
• Key Soft Skills: Strong end-to-end ticket ownership, clear communication, and ability to thrive in a fast-paced setting.