On-Site IT Operations Specialist — Factory & Office Support

Isembard; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Isembard is hiring an IT Operations Specialist to own IT hardware and provide day-to-day technical support for colleagues across the UK and Europe. You will work with IT and cyber-security leads to ensure devices, accounts and access work smoothly on the factory floor and in the office.

You will manage device lifecycles, onboarding/offboarding, and access controls, while documenting processes and creating self-service guides for common questions.

Qualifications

• Experience in IT support or IT operations in a growing company.
• Hands-on with end-user devices and identity/access management.
• Strong organisational skills and reliable ticket handling.
• Clear communication with non-technical colleagues.
• Comfort working on site in a factory environment.

Responsibilities

• Provide hands-on IT support to colleagues across the UK and Europe during UK/EU working hours.
• Own IT hardware lifecycle: laptops, phones, peripherals, and meeting-room AV.
• Manage joiner/mover/leaver processes so access is ready before day one.
• Enroll and manage devices to company standards with cyber-security in mind.
• Control access and permissions across core tools and document processes.

Skills

IT support

End-user devices

Identity & access management

Device management

Communication

On-site work

Tools

AV systems

Job description

Isembard is hiring an IT Operations Specialist to own IT hardware and provide day-to-day technical support for colleagues across the UK and Europe. You will work with IT and cyber-security leads to ensure devices, accounts and access work smoothly on the factory floor and in the office.

You will manage device lifecycles, onboarding/offboarding, and access controls, while documenting processes and creating self-service guides for common questions.