IT Operations Specialist

Isembard; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Isembard is hiring an IT Operations Specialist to own IT hardware and provide day-to-day technical support for colleagues across the UK and Europe. You will work with IT and cyber-security leads to ensure devices, accounts and access work smoothly on the factory floor and in the office.

You will manage device lifecycles, onboarding/offboarding, and access controls, while documenting processes and creating self-service guides for common questions.

Qualifications

• Experience in IT support or IT operations in a growing company.
• Hands-on with end-user devices and identity/access management.
• Strong organisational skills and reliable ticket handling.
• Clear communication with non-technical colleagues.
• Comfort working on site in a factory environment.

Responsibilities

• Provide hands-on IT support to colleagues across the UK and Europe during UK/EU working hours.
• Own IT hardware lifecycle: laptops, phones, peripherals, and meeting-room AV.
• Manage joiner/mover/leaver processes so access is ready before day one.
• Enroll and manage devices to company standards with cyber-security in mind.
• Control access and permissions across core tools and document processes.

Skills

IT support

End-user devices

Identity & access management

Device management

Communication

On-site work

Tools

AV systems

Job description

About Isembard

Isembard is building a network of high-performance factories for critical industries. We combine advanced machine tools, robotics and our own software, MasonOS, to make precision components for aerospace, defence, energy and frontier technology companies, with factories across the UK, US, Germany and France. Our mission is to forge industrial acceleration.

The role

Isembard is hiring quickly across the UK and Europe, and every new starter needs a working laptop, the right accounts and the right access on their first day.

The IT Operations Specialist owns IT hardware and day-to-day technical support for our people across the UK and Europe. You will work with our IT and cyber-security leads, and make sure IT works as well on a factory floor as it does in an office.

What you'll do

• Provide hands-on IT support to colleagues across the UK and Europe during EMEA working hours.

• Own IT hardware: buying, setting up, tracking and retiring laptops, phones, peripherals and meeting-room AV.

• Run joiner, mover and leaver processes so devices, accounts and access are ready before day one and removed promptly.

• Enrol and manage devices to company standards, working with our cyber-security lead.

• Manage access and permissions across our core tools.

• Document processes and write self-service guides so common questions answer themselves.

What we're looking for

• Experience in IT support or IT operations, ideally in a growing company.

• Hands-on experience with end-user devices, identity and access management, and device management.

• Organisation and follow-through: nothing falls between tickets.

• Clear communication with non-technical colleagues.

• Comfort working on site in a factory environment.

Nice to have

• Meeting-room AV setup.

• Supporting several sites or countries.

• IT in a manufacturing environment.

Why Isembard

• Build IT operations at an early stage and see the effect straight away.

• Work across our sites in the UK and Europe.

Location: On-site at our Southwark factory in London, with occasional travel to other sites.