On-site Field Service Manager — Robotics & Farm Uptime Lead

Freedom Dairy Systems Ltd; Somerton; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Company car

Company pension

On-site parking

Private medical insurance

Job summary

Freedom Dairy Systems Ltd in Somerton, England, invites applications for a Lely Center Service Manager. This on-site, full-time role leads a high-performing service team, focusing on customer satisfaction, product uptime and service profitability within the Lely Center network.

You will own service performance, develop the team, manage technicians and planners, engage stakeholders across departments, and drive data-driven improvements.

Qualifications

• Field Service Management
• Project Management
• General technical knowledge
• Data-driven approach
• Knowledge of financial reporting
• Experience with Field Service Management tooling and ERP systems (MS Dynamics/BC)

Responsibilities

• Owns service performance, team effectiveness and commercial outcomes
• Leads Service team including Team Leads, Product Specialists, Technicians and Planner
• Engages with stakeholders across departments to ensure customer satisfaction and uptime
• Drives continuous improvement using data insights and KPI monitoring
• Manages HR matters for the Service team including hiring, development and performance

Skills

Field Service Mgmt

Project Management

Tech knowledge

Data-driven

Financial reporting

MS Dynamics 365 BC

Tools

Microsoft Dynamics 365 BC

Job description

Freedom Dairy Systems Ltd in Somerton, England, invites applications for a Lely Center Service Manager. This on-site, full-time role leads a high-performing service team, focusing on customer satisfaction, product uptime and service profitability within the Lely Center network.

You will own service performance, develop the team, manage technicians and planners, engage stakeholders across departments, and drive data-driven improvements.