On-Site Customer Support for Environmental Services (6-Month)

Essex County Council; Tendring; On-site; GBP 21,000 - 26,000; Full time

Job summary

Essex County Council in Tendring is recruiting a Customer Support Assistant on a full-time, temporary basis to operate within a customer-focused team handling telephone and electronic enquiries about Environmental services including Waste Management & Recycling.

The role requires on-site work, providing factual information, directing customers to appropriate officers, and assisting with general administration to support the department. Closing date: 14 September 2026.

Qualifications

• Interest in and understanding of others.
• Adapts to the team and builds team spirit.
• Focuses on customer needs and satisfaction.

Responsibilities

• Respond to general and specific enquiries in person or by telephone with factual information or by directing to appropriate officers.
• Provide an efficient general administration service to the department.
• Respond flexibly to resource needs within the department as they arise.
• Develop and maintain knowledge of ECC services to respond to queries.
• Attend training and team briefings and participate in continuous service improvement.
• Perform any other duties as required.

Skills

Customer focus

Teamwork

Communication

Adaptability

Education

GCSE English and Maths

NVQ Level 2 in customer service

Tools

Microsoft Office

Job description

Essex County Council in Tendring is recruiting a Customer Support Assistant on a full-time, temporary basis to operate within a customer-focused team handling telephone and electronic enquiries about Environmental services including Waste Management & Recycling.

The role requires on-site work, providing factual information, directing customers to appropriate officers, and assisting with general administration to support the department. Closing date: 14 September 2026.