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Essex County Council; Tendring; On-site; GBP 21,000 - 26,000; Full time

Job summary

Essex County Council in Tendring is recruiting a Customer Support Assistant on a full-time, temporary basis to operate within a customer-focused team handling telephone and electronic enquiries about Environmental services including Waste Management & Recycling.

The role requires on-site work, providing factual information, directing customers to appropriate officers, and assisting with general administration to support the department. Closing date: 14 September 2026.

Qualifications

• Interest in and understanding of others.
• Adapts to the team and builds team spirit.
• Focuses on customer needs and satisfaction.

Responsibilities

• Respond to general and specific enquiries in person or by telephone with factual information or by directing to appropriate officers.
• Provide an efficient general administration service to the department.
• Respond flexibly to resource needs within the department as they arise.
• Develop and maintain knowledge of ECC services to respond to queries.
• Attend training and team briefings and participate in continuous service improvement.
• Perform any other duties as required.

Skills

Customer focus

Teamwork

Communication

Adaptability

Education

GCSE English and Maths

NVQ Level 2 in customer service

Tools

Microsoft Office

Job description

Full-Time, Temporary

Up to 6-Months Contract

Closing Date: Monday 14th September 2026

Essex County Council (ECC) are delighted to be supporting Tendring District Council in recruiting a Customer Support Assistant on a full-time, temporary basis.

Due to the nature of this role, the successful candidates will be required to work on-site only.

JOB PURPOSE

To operate as part of a customer-focused team dealing telephone and electronic

enquiries with a focus on Council Environmental services including Waste

Management & Recycling.

JOB ACTIVITIES

• To respond to and assist members of the public making general and specific enquiries both in person and by telephone providing factual information or assistance or by putting them in touch with appropriate officers as required.
• To provide an efficient and effective general administration service to the department
• Responding flexibly to resource specific areas of need within the department as they arise.
• To establish and maintain a good general knowledge of all the different facets of the Authority's services and objectives in order to respond to customer queries
• To attend training and team briefing sessions and to participate in the process of continuous improvement in customer service
• Such other duties as may be required

PROFESSIONAL & TECHNICAL DEVELOPMENT

• Good GCSE passes or equivalent in English and Mathematics.
• NVQ Level 2 or equivalent in customer service
• Ability to use IT systems including the Microsoft Office Suite - Word, Excel etc

COMPETENCY REQUIREMENTS

• Demonstrates an interest in and understanding of others
• Adapts to the team and builds team spirit
• Establishes good relationships with customers and staffBuilds wide and effective networks of contacts inside and outside the organisation
• Focuses on customer needs and satisfaction
• Sets high standards for quality and quantity
• Appropriately follows instructions from others without unnecessarily challenging authority
• Works productively in a high-pressure environment