Environmental Services Support Officer

Suffolk County Council; United Kingdom; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Training and development

Generous leave 25–31 days

Local government pension

Free parking

Discounts

Job summary

East Suffolk Council is seeking an Environmental Services Support Officer (ESSO) to join our team. You will handle a range of administrative tasks, process inquiries, and maintain records across IT systems while working in a hybrid arrangement.

The role requires strong customer service, effective communication and data handling skills, with duties including meeting coordination and minute-taking. Salary is £27,274 to £32,046 for full-time 37 hours per week.

Qualifications

• Excellent customer service and communication skills are required.
• Experience in administrative support and data handling is essential.
• Ability to process inquiries via email, phone and in person is required.

Responsibilities

• Receive and process incoming work via email, telephone and face-to-face interactions with internal and external customers.
• Create and maintain computer records using Uniform and other IT systems.
• Perform quality control and data correction as needed.
• Arrange meetings, prepare agendas and take minutes.

Skills

Customer service

Communication

Tools

Uniform

Job description

• Melton, IP12 1RT
• £27,274 to £32,046
• Full time [37 hours]

East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.

We are currently looking for an enthusiastic individual with excellent customer service and communication skills to join our Council as an Environmental Services Support Officer (ESSO).

You will be one of our ESSOs that carry out a range of administrative support duties based within the Team.

Your duties will include receiving and processing incoming work arriving by email, telephone, and face to face interactions, with both internal and external customers. You will also be responsible for creating and maintaining computer records using Uniform and other IT systems. Duties will alsoinclude quality control and data correction as required and you will assist in arranging meetings, preparing agendas and taking minutes.

Why work for us?

East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Council, take a look at our video and hear why our employees think it is such a great place to work.

Here are some of the main benefits:

• Great opportunities for training and development
• Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
• Local government pension scheme
• Free car parking (when you are working in the office)
• Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.

Please see our benefits brochure for further information.

The majority of our teams are working in an agile way, with a mixture of home and office working, depending on service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate, please contact the recruiting manager listed at the bottom of this advert.

For an informal discussion about this post, please contact Alison MacMillian, [e-mail] or Linda Goodyear [e-mail]

Closing date: 17:30pm 28 September 2026

Interview date: 13 October 2026