Customer Support Assistant

CSS; Tendring; On-site; GBP 18,000 - 23,000; Full time

Job summary

CSS Recruitment is seeking a dedicated Customer Support Assistant in Clacton-on-Sea, Essex. The role involves handling telephone and electronic enquiries within a customer-focused team supporting Environmental Services, Waste Management and Recycling.

You will work five days per week with no hybrid option, and you should bring good GCSEs, NVQ 2 in customer service, and solid IT skills to establish strong relationships with customers and colleagues.

Qualifications

• GCSE English and Maths are required.
• NVQ Level 2 or equivalent in customer service.
• Proficient IT skills including Microsoft Office.
• Ability to establish good relationships with customers and staff.

Responsibilities

• Handle telephone and electronic enquiries within a customer-focused team.
• Support Environmental Services activities including Waste Management and Recycling.

Skills

Good GCSE English

Maths GCSE

Education

NVQ Level 2 in customer service

Tools

Microsoft Office Suite

Job description

CSS Recruitment are currently looking for a Customer Support Assistant in Clacton-on-Sea, Essex.

This is a 5 days a week role with no hybrid working arrangement available.

This role is part of a customer-focused team dealing telephone and electronic enquiries with a focus on Council Environmental services including Waste Management and Recycling.

You will need:

• Good GCSE passes or equivalent in English and Mathematics.
• NVQ Level 2 or equivalent in customer service.
• Understanding and able to use IT Systems including the Microsoft Office Suite.
• Be able to establish good relationships with customers and staff and set high standards for quality and quantity.