On-site Customer Service Team Lead — Drive Excellence

Eclisse UK; Grantham; On-site; GBP 27,900 - 34,100; Full time

Benefits offered by this job

EV electric charging

Extra holiday for birthday

Company events throughout the year

Job summary

A growing customer service company in Grantham is seeking a Customer Service Team Lead to enhance their department and ensure exceptional service. The position requires a minimum of 2-3 years of management experience in customer service, strong analytical skills, and the ability to inspire a team. The successful candidate will be responsible for evaluating operations processes, conducting team meetings, and developing staff. This role offers a full-time schedule from 9:30 AM to 5:00 PM with a salary starting at £31,000 per year.

Qualifications

• Minimum 2-3 years proven experience in a management role within customer service.
• Strong analytical and problem‑solving abilities.
• Experience in coaching and developing team members.

Responsibilities

• Evaluate and analyse operations processes to drive customer excellence.
• Lead and motivate a team of customer service advisors.
• Conduct regular meetings to ensure alignment with objectives.
• Manage staff development through ongoing training.

Skills

Team management

Analytical problem-solving

Communication skills

Training and coaching

Organizational skills

Tools

CRM systems

Microsoft Office

Job description

A growing customer service company in Grantham is seeking a Customer Service Team Lead to enhance their department and ensure exceptional service. The position requires a minimum of 2-3 years of management experience in customer service, strong analytical skills, and the ability to inspire a team. The successful candidate will be responsible for evaluating operations processes, conducting team meetings, and developing staff. This role offers a full-time schedule from 9:30 AM to 5:00 PM with a salary starting at £31,000 per year.