Senior Customer Service Leader — Drive a High-Volume Support Team

Harper Recruitment Group; Nottingham; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Free on-site parking

Company pension scheme

Training and development opportunities

Job summary

Harper Recruitment Group seeks a Senior Customer Service Manager in Nottingham to lead a team within a service-driven business. You will manage daily operations, drive service quality, and oversee customer interactions.

The ideal candidate will possess extensive customer service leadership experience, particularly in quotations and case management. The company offers a collaborative working environment with opportunities for training and development.

Qualifications

• Senior customer service leadership experience in a fast-paced environment.
• Strong background in quotations and case management.
• Excellent communication skills with a calm, solutions-focused approach.

Responsibilities

• Lead and develop a team of Customer Service Advisors.
• Manage customer queries, complaints, and order tracking.
• Ensure accurate and timely quotations for clients.

Skills

Customer service leadership

Quotations management

Case management

Service call handling

Excellent communication

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

Harper Recruitment Group seeks a Senior Customer Service Manager in Nottingham to lead a team within a service-driven business. You will manage daily operations, drive service quality, and oversee customer interactions.

The ideal candidate will possess extensive customer service leadership experience, particularly in quotations and case management. The company offers a collaborative working environment with opportunities for training and development.