Customer Service Team Lead: Drive Excellence & Growth
Cromwell Group (Holdings) Ltd
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Cromwell Group (Holdings) Ltd is seeking an experienced Customer Service Team Leader to inspire, coach and develop a high-performing team delivering exceptional customer experiences. Leading from the front, you will drive operational excellence, collaboration with Sales and Supply Chain, and use data and insight to improve service delivery and customer outcomes.
Join a culture that values inclusion, wellbeing and ongoing development within a long‑standing UK supplier of tools and maintenance
Qualifications
- Proven experience leading or supervising a customer service team.
- Strong coaching, leadership and people management skills.
- Excellent communication and stakeholder management abilities.
- Experience managing performance through KPIs and service levels.
- Strong analytical, planning and problem-solving skills.
- A collaborative leadership style with a passion for developing people.
Responsibilities
- Lead, coach and develop a high-performing Customer Service team.
- Drive operational performance and achievement of service KPIs.
- Support colleagues through coaching, feedback and performance development.
- Act as the escalation point for complex customer issues.
- Identify opportunities for continuous improvement and operational efficiency.
- Build strong relationships across the business to improve customer outcomes.
Skills
Job description
Cromwell Group (Holdings) Ltd is seeking an experienced Customer Service Team Leader to inspire, coach and develop a high-performing team delivering exceptional customer experiences. Leading from the front, you will drive operational excellence, collaboration with Sales and Supply Chain, and use data and insight to improve service delivery and customer outcomes.
Join a culture that values inclusion, wellbeing and ongoing development within a long‑standing UK supplier of tools and maintenance
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
