On-site Customer Service Supervisor – Logistics Team Lead

Equals One Ltd; Liverpool; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Free onsite parking

Company pension scheme

Holiday entitlement

Training and development opportunities

Supportive, collaborative environment

Job summary

Tyrenet in Liverpool is seeking a Customer Services Supervisor to lead the customer service team and ensure fast, friendly, first-class support. You’ll manage escalations and maintain Tyrenet service standards in a busy environment.

Role focuses on coaching, process improvement, and daily operations, including coordination with roadside partners where applicable. This is a permanent, on-site position offering 40 hours weekly and a salary of £34,000–£36,000 with occasional weekend shifts.

Qualifications

• Experience supervising or leading a customer service team in a contact centre or similar environment.
• Strong communication skills with coaching and leadership abilities.
• Proven ability to manage performance, coaching, and escalation handling.

Responsibilities

• Supervise, motivate, and support the customer service team to deliver high-quality service.
• Monitor performance metrics such as call handling times and service levels.
• Ensure adherence to procedures, data accuracy, and safety compliance.
• Identify process gaps and support improvements.
• Coordinate with internal systems to log and manage cases and deadlines.
• Support Operations Manager with daily operational tasks and route planning.

Skills

Team leadership

Coaching

Communication

Attention to detail

IT systems

Job description

Tyrenet in Liverpool is seeking a Customer Services Supervisor to lead the customer service team and ensure fast, friendly, first-class support. You’ll manage escalations and maintain Tyrenet service standards in a busy environment.

Role focuses on coaching, process improvement, and daily operations, including coordination with roadside partners where applicable. This is a permanent, on-site position offering 40 hours weekly and a salary of £34,000–£36,000 with occasional weekend shifts.