Customer Advisor

Severn Trent Plc; Leicester; A distancia; GBP 25.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary £27,495.68 per year

25 days holiday + bank holidays

Annual bonus up to £1,500

Family-friendly policies

Leading pension scheme

Sharesave

Training and development

Electric vehicle scheme

Volunteer days

Descripción de la vacante

Severn Trent Plc, based in the United Kingdom, is recruiting a Customer Advisor to handle calls and emails, resolving queries with care. You will join a dedicated team at Leicester Water Centre and contribute to a culture that values customers.

The role is 37 hours per week, Monday to Friday, with a strong benefits package. Start date is 1 February 2027, with comprehensive training to support your development and success in the water utilities sector.

Formación

• Think on your feet in a fast-paced environment.
• Own customer queries end to end with no hand-off to another department.
• Demonstrate a caring attitude and commitment to learning and development.

Responsabilidades

• Talk to customers over the phone and via email to resolve queries.
• Collaborate with other teams and suppliers as needed to help customers.

Conocimientos

Customer service

Communication

Team player

Problem solving

Descripción del empleo

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide for employee engagement, and we’re equally proud of our strong Glassdoor score — reflecting how much our people love working here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

As a Customer Advisor you’ll chat to customers over the phone and via email whilst being given the freedom to help them in a way you would like to be helped. You’ll take ownership of their needs and find a way, no matter what, to figure things out with them. We want great people who do more because we care.

Your colleagues will be some of the most amazing people you’ll be lucky enough to call friends. They’re an enthusiastic, determined, curious crew who love making waves in the water industry who share our mission to humanise customer experiences to make them amazingly brilliant.

We don’t lie - it’s not easy. Learning in a fast-paced, ever-changing environment isn’t for the faint-hearted. Every day you will come across problems not seen before, and you’ll be tasked with bringing about solutions. So, expect the unexpected. Ask questions, drive change, and share your ideas.

There’s a lot (and we mean a lot) to learn, and a lot of work to do. Just when you think you know everything there is to know - something changes. But don’t worry, we’ll help you build your knowledge and be committed to your development.

And when it comes to the skills and experiences we’re looking for, don’t get too hung up on that. We’re just looking for people with the right character, positivity, and a caring attitude – and welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

You’ll be based at our site at Leicester Water Centre. You’ll work within a dedicated team of 12 and build a real team spirit! With this being such a critical role, we’re looking for someone who can join us 37 hours a week, working across a range of shift pattern between 8:00am to 6:00pm Monday to Friday.

WE ARE CURRENTLY RECRUITING FOR YOU TO START WITH US ON 1ST FEBRUARY 2027 . YOU WILL GO THROUGH A 4 WEEK TRAINING PROGRAMME AND NEED TO BE ABLE TO ATTEND EVERY DAY (MONDAY TO FRIDAY 9:00AM - 17:00PM).

HOW WE WORK

You’ll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

As we’ve said, you’ll be talking to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too. You’ll be a team player – nobody wins unless we all win.

We’ll be looking for you to have the ability to think on your feet in a fast-paced environment and have the confidence to be empowered and make your own decisions. If something is getting in the way of us delivering great customer service, you need to help us change it and you’ll need to be committed to owning customer queries end to end with no hand off to another department.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We seek people who get involved, want to be part of something larger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU IN RETURN

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• A salary of £27,495.68, with a company pay increase each year
• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year