On-Site 2nd Line IT Support Technician

Allscreens Nationwide Ltd; Heanor; On-site; GBP 29,000 - 33,000; Full time

Job summary

Allscreens Nationwide Ltd. is seeking a Technician 2 (2nd Line Support-Onsite) in Heanor. The role supports business leaders, handles incidents, and delivers IT services onsite with a focus on customer satisfaction.

You will manage device imaging, IMAC tasks, and use ITSM tools to track requests. Required are proven IT desktop support experience, familiarity with Windows Office, O365 and Google Suite, and the ability to work on-site with a valid driving license as needed.

Qualifications

• Previous experience in IT Desktop Service environments.
• Strong communication and customer service skills.
• Able to work on-site and travel if required.

Responsibilities

• Provide second-line IT support to users, remotely or on-site.
• Manage incidents and requests via the ITSM system (BMC Remedy).
• Imaging devices and performing IMAC tasks as needed.
• Coordinate small teams for basic work packages following process.
• Document work completed to ensure compliance with procedures.
• Escalate issues per process and ensure customer demands are met.
• Deliver excellent customer service to internal and external customers.
• Adapt quickly to dynamic team environments and support client missions.

Skills

Customer service

IT support

Windows Office

O365

Google Suite

Tools

BMC Remedy

Job description

Allscreens Nationwide Ltd. is seeking a Technician 2 (2nd Line Support-Onsite) in Heanor. The role supports business leaders, handles incidents, and delivers IT services onsite with a focus on customer satisfaction.

You will manage device imaging, IMAC tasks, and use ITSM tools to track requests. Required are proven IT desktop support experience, familiarity with Windows Office, O365 and Google Suite, and the ability to work on-site with a valid driving license as needed.