On-Site 2nd Line IT Support Engineer – Multi-Site

Wanstor; West of England; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Generous time off (24 days + bank hols

Continuous learning sessions

Volunteer days

Team social events

Job summary

Wanstor Limited is seeking a 2nd Line Support Engineer to be embedded with the in-house IT team across a multi-site business in Bristol. This on-site role focuses on incident ownership, device lifecycle, Microsoft 365, identity and access, and end-user connectivity.

You will work closely with internal teams, suppliers and third parties, handling new starters, changes and security remediation while maintaining clear, plain-language communication and robust documentation.

Qualifications

• Minimum experience in a 2nd line or escalating 1st line role within a fast-paced, multi-site environment.
• Proficient with Windows endpoints, Microsoft 365 services, and user access management.
• Hands-on experience administering Active Directory and identity services (Entra ID).
• Familiar with endpoint management tools, device enrollment, and policy deployment.

Responsibilities

• Act as the on-site escalation point for the customer’s IT team and Wanstor’s Service Desk, owning complex incidents, requests and changes across head office and a multi-site estate.
• Provide hands-on support for end-user devices (Windows laptops/desktops), including build, deployment, troubleshooting, repair and secure disposal.
• Administer Microsoft 365 (Exchange Online, Teams, SharePoint) so users can work across email, collaboration and file services.
• Manage identities and access in Active Directory and Microsoft Entra ID, including joiners, movers, leavers, MFA and licence assignments.
• Use Intune/Autopilot, Group Policy, MDM tools and Apple Business Manager to enrol devices, deploy software and policies, and monitor endpoint compliance.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP and telephony issues, coordinating with network teams and third parties.

Skills

Windows 10/11

Microsoft 365

Active Directory

Intune/Autopilot

Networking basics

Security best practices

ITIL processes

Clear communication

End-user support

Tools

Group Policy

Apple Business Manager

Job description

Wanstor Limited is seeking a 2nd Line Support Engineer to be embedded with the in-house IT team across a multi-site business in Bristol. This on-site role focuses on incident ownership, device lifecycle, Microsoft 365, identity and access, and end-user connectivity.

You will work closely with internal teams, suppliers and third parties, handling new starters, changes and security remediation while maintaining clear, plain-language communication and robust documentation.