On-Call Community Alarm Advisor

Anchor; Bradford; Vor Ort; GBP 27.000 - 28.000; Teilzeit

Zusammenfassung

Anchor is seeking a Customer Services Advisor – On Call in Bradford. The role supports a 24-hour community alarm service for Anchor and private customers, with weekend and shift coverage. You will handle calls, provide assistance, and coordinate with contractors and emergency services. Full training is provided.

Shifts include early and late weekend hours. Ideal candidates are numerate, comfortable with MS Office, and able to work remotely when needed. Pro rata salary applies.

Qualifikationen

• Numerate and literate; competent with MS Office applications.
• Experience of remote working with customers by phone or online.
• Experience with older people or community alarms is a plus but not required.

Aufgaben

• Manage alarm calls from customers, including emergencies and repairs.
• Provide reassurance, advice and practical assistance to customers.
• Input data from emails and calls to keep a current database.
• Coordinate with contractors and emergency services as needed.

Kenntnisse

MS Office

Excel

Outlook

Word

Remote work

Customer service

Communication

Multi-tasking

Prioritisation

Attention to detail

Tools

MS Office

Jobbeschreibung

Anchor is seeking a Customer Services Advisor – On Call in Bradford. The role supports a 24-hour community alarm service for Anchor and private customers, with weekend and shift coverage. You will handle calls, provide assistance, and coordinate with contractors and emergency services. Full training is provided.

Shifts include early and late weekend hours. Ideal candidates are numerate, comfortable with MS Office, and able to work remotely when needed. Pro rata salary applies.