SC-Cleared Wintel/AD 3rd Line Support Engineer

Computacenter; Nottingham; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

On-call allowance

Overtime pay

Flexible benefits

Job summary

Computacenter in Nottingham is seeking a 3rd Line Infrastructure Support Analyst to join a hybrid, Nottingham-based team. The role focuses on resolving incidents, ensuring SLA targets are met and improving first-time fix rates within a secure delivery environment.

The ideal candidate will have 5+ years in large hybrid environments, strong Windows Server/AD/Entra ID experience, VMware/Hyper-V and ITIL knowledge, plus SC clearance or willingness to obtain.

Qualifications

• 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments.
• 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V.
• Currently holds SC or above clearance level.
• Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role.
• Excellent communication, writing and meeting facilitation skills.

Responsibilities

• Call and incident Management to meet SLA targets.
• Respond to service calls and resolve incidents to achieve first-time fix.
• Increase the First Time Fix rate and adhere to escalation procedures.
• Assist with technical escalations and monitor call queues.
• Maintain incident records and prepare SLA reports.
• Support identity services including Authentication, Authorization and Access.

Skills

Incident Management

ITIL Service Operations

Active Directory

Entra ID

PowerShell

VMware/Hyper-V

Security Policies

SC Cleared

Tools

ITSM tools suite

Microsoft Windows Server

Azure Services

Group Policy

DNS/DHCP

Anti-Virus

Job description

Computacenter in Nottingham is seeking a 3rd Line Infrastructure Support Analyst to join a hybrid, Nottingham-based team. The role focuses on resolving incidents, ensuring SLA targets are met and improving first-time fix rates within a secure delivery environment.

The ideal candidate will have 5+ years in large hybrid environments, strong Windows Server/AD/Entra ID experience, VMware/Hyper-V and ITIL knowledge, plus SC clearance or willingness to obtain.