On-Boarding & Training Administrator

The Interactive Team; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Onboarding and Training Administrator, where you will play a pivotal role in ensuring new brand ambassadors are well-supported during their onboarding journey. This position involves conducting training assessments, maintaining compliance documentation, and collaborating with various teams to enhance onboarding processes. In a friendly and supportive work environment located in Glasgow, you'll have the opportunity to make a significant impact while developing your skills in administration and training. If you are passionate about helping individuals succeed and thrive, this role is perfect for you.

Benefits

Friendly Work Environment

Competitive Salary

Benefits Package

Qualifications

• Strong organizational skills and ability to manage multiple priorities.
• Experience in administrative or training roles is advantageous.

Responsibilities

• Support new brand ambassadors through their onboarding process.
• Conduct training assessments and maintain compliance documentation.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Education

Experience in Administrative Role

Experience in Training/Coaching Role

Tools

Microsoft Office Suite

Job description

About the Role:

We are seeking an enthusiastic and organized individual to join our team as an Onboarding and Training Administrator. In this role, you will play a key part in supporting new brand ambassadors through their onboarding process, ensuring compliance with documentation requirements, and delivering one-to-one training assessments. You will work closely with the Partner Client Relations team and our partners to ensure all training activities run smoothly, while also handling a variety of administrative tasks to support business operations.

Key Responsibilities:

• Ensure all Right to Work documentation is completed to a high standard, maintained accurately, and audited regularly in line with compliance requirements.
• Conduct one-to-one training assessments to identify development needs and support individual growth.
• Listen to customer calls to evaluate quality, provide constructive feedback, and ensure compliance with standards.
• Investigate complaints thoroughly, ensuring timely resolutions while adhering to deadlines.
• Maintain accurate records of onboarding, training, compliance documentation, and complaints investigations.
• Support the creation and improvement of onboarding processes.
• Collaborate with team leaders to ensure compliance with company policies and procedures.
• Work closely with partners to ensure deadlines are met in line with SLAs and escalate any issues as required.

About You:

• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent communication and interpersonal skills, with confidence in delivering feedback.
• Previous experience in an administrative or training/coaching role is advantageous.
• Familiarity with Right to Work checks and compliance standards is a strong advantage.
• Detail-oriented with a proactive approach to problem-solving and auditing processes.
• Comfortable using Microsoft Office Suite (Word, Excel) and other relevant systems.
• Ability to work efficiently under pressure and meet deadlines.

What We Offer:

• A friendly and supportive work environment based in the heart of Glasgow.
• Competitive salary and benefits package.

How to Apply:
If you’re passionate about helping individuals succeed and thrive, while excelling in administrative tasks, we’d love to hear from you! Please apply today to be considered.