On Access GTM Director - Payments

The Access Group; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

25 days holiday

Health contribution

Pension scheme

Charity days

Job summary

The Access Group is seeking a commercially minded leader to act as PaySuite's primary commercial partner within the Access 22 software companies.

You will drive payments adoption, collaborate with MDs, Product, Marketing and Finance, and manage relationships with acquirers and partners to hit revenue targets.

Qualifications

• Track record of driving commercial adoption or growth in a Payments environment, preferably SaaS.
• Strong commercial execution with ability to design and own executable plans.
• Experience engaging with senior stakeholders on commercial propositions.
• Experience with partner or channel contexts and influencing without direct authority.
• Comfortable with contracts and commercial frameworks and interpreting terms.
• Ability to interpret payment data and metrics clearly.

Responsibilities

• Partner with SoftCos post-commit to develop activation plans and drive adoption.
• Guide SoftCos on Risk & Compliance for merchant onboarding and CRE, KYC/KYB.
• Develop GTM plans for payment adoption, including messaging, sales motion and enablement.
• Design merchant onboarding journeys to minimize time to first transaction.
• Track adoption metrics: activation rates, time-to-first-transaction, volume.
• Hold budget accountability for payments growth and report progress to leadership.
• Monitor onboarding experience and support escalation, adjusting work plans as needed.
• Prepare board-level updates on progress and blockers.

Skills

Commercial acumen

Payments domain

SaaS go-to-market

Stakeholder management

Contract interpretation

Data interpretation

Communication

Tools

CRM systems

Analytics tools

Job description

**We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.**Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have three charity days allocated to support a cause that matters to you.**About Access:**At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector to Manufacturing industry to Not for Profit's to Construction, and many more.We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 160,000 customers to have the freedom to do more.Access PaySuite, our Payments Division, is one of our fastest growing divisions, enjoying double digit growth and highly profitable, currently serving 8,000 customers outside and inside of Access.A key part of PaySuite's growth plan is to become the payments and financial services engine for all Access' software companies.**About the role:**This role sits at the commercial and go-to-market (GTM) heart of PaySuite's on On-Access program, acting as the primary commercial partner for Access' 22 Software Companies (SoftCo's).This is a pivotal role in the commercial GTM execution: driving the programme of work required to hit our revenue targets, partnering with the SoftCos to drive payments adoption and transacting volume, and ensuring every live integration converts into merchants transacting at scale.Internally, you will work closely with SoftCo MDs and GMs, Product & Engineering, Marketing and Finance teams. Externally, you will partner with global and regional acquirers and other strategic partners in the payments and financial services ecosystem.This is a very exciting role for for someone who combines Payments commercial rigour with execution discipline.**Day-to-day, you will:**SoftCo Commercial Partnering* Partner with SoftCos post-commit, to develop cohort strategies, build targeted activation plans, understanding the full range of commercial levers available to them (pricing structures, merchant incentives, bundling options, and the impact of volume on net margin) and drive adoption.* Act as the guide for SoftCos navigating the Risk & Compliance requirements associated with embedding payments - including offline Customer Risk Evaluations (CREs), KYC/KYB processes, and the compliance framework that governs merchant onboarding.GTM* Work with SoftCo GTM leads to develop payment-specific go-to-market plans covering customer targeting, messaging, sales motion, sales enablement, support and the commercial proposition for end merchants, and identifying/addressing any structural barriers.* Support the design of merchant onboarding journeys, ensuring the path from sign-up to first transaction is as short and friction-free as possible.* Ensure SoftCos are equipped with, and ready to interpret, adoption reporting across active integrations, including tracking merchant activation rates, time-to-first-transaction, transacting volume, and performance against business case.* Hold financial accountability for the payments growth budget, tracking spend against plan, demonstrating commercial discipline and crucially, demonstrating ownership and accountability to ensure the business cases are met.* Actively monitor merchant and end-customer experience metrics, including onboarding conversion, time-to-first-transaction, and support escalation rates and ensure these are reflected in workstream planning and SoftCo engagement.* Prepare and present board-level and MD-level materials on payments growth progress, ensuring communications are candid about performance, specific about blockers, and clear on the actions required.Partner Relationships* Support the day-to-day commercial relationship with our key acquiring partners maintaining a strong understanding of our contractual position, volume commitments, and performance against volume goals.**Your skills and experiences might also include:**Essential:* A track record of driving commercial adoption or growth in a Payments environment, preferably SaaS, with demonstrable experience of growing revenue streams.* Strong commercial execution: organized, self-directed and able to design and own executable plan to achieve commercial goals.* Experience engaging directly with senior stakeholders on commercial propositions.* Experience working directly with product or commercial teams in a partner or channel context - influencing without direct authority and building genuine working relationships at pace.* Comfortable working with contracts and commercial frameworks: able to guide stakeholders through commercial agreements, understand the implications of contractual terms, and identify where gaps or risks exist.* Ability to interpret and communicate payment or transaction data clearly - comfortable working with volume metrics, basis point economics, and period-on-period performance analysis.* Strong written and verbal communication - able to translate complex commercial and technical concepts into clear, actionable guidance for SoftCo teams who are new to payments.* Comfortable navigating ambiguity - this role requires someone who can make progress in situations where the process isn't fully defined.Desirable:* Experience in or direct exposure to payments, or embedded finance; familiarity with acquiring economics (interchange, scheme fees, basis points), KYC/KYB processes, or payment gateway integrations.* Experience operating within a multi-product SaaS group with a portfolio of software businesses, and an understanding of the dynamics between a central platform and divisional products.* Experience designing or delivering GTM programmes for financial or payments products, including sales enablement, merchant onboarding, or adoption campaigns.* Experience working with Risk & Compliance teams in a regulated or semi-regulated environment.We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you.**Become part of our amazing Access family and apply!**The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.With over **9,300 talented individuals** driving innovation and customer excellence, we're shaping the future of work. And we want you to be part of it. At Access,