Omnichannel Service & Aftersales Coordinator

J. Choo Limited; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Jimmy Choo in London is seeking a proactive Omnichannel Customer Service and Aftersales Assistant to support the Global Omnichannel Customer Service and Operations team. The role focuses on administration, reporting, and coordinating day-to-day activities, with limited direct customer interaction.

You will gain hands-on exposure to aftersales, logistics, and product care, while supporting training materials and process documentation.

Qualifications

• Strong interest in e-commerce and aftersales operations.
• Excellent communication and client experience focus.
• Well-organised with strong admin skills.
• Able to follow processes and escalate when needed.

Responsibilities

• Support Omnichannel Customer Service and Online Aftersales teams with customer care across touchpoints
• Provide operational and administrative support for logistics and shipping coordination
• Assist with performance tracking and data delivery
• Maintain internal trackers, reports, and process documentation
• Assist in testing website functionality and CS content
• Learn to use Omnichannel tools and systems (Aftersales Portal, SAP, Zendesk, Back Office, CRM)
• Develop product knowledge from an aftersales perspective
• Assist with shipment tracking, repair coordination, stock movements
• Conduct competitor benchmarking and share insights
• Create and maintain training materials and guides
• Coordinate with Supervisor and flag process improvements
• Work within defined processes and escalation frameworks
• Coordinate dispatch of gifts to clients
• Provide general administrative and project support as needed

Skills

Communication

Team player

Attention to detail

Time management

Administrative skills

Report preparation

Multi-tasking

English proficiency

Tools

SAP

Zendesk

Back Office

CRM platforms

Job description

Jimmy Choo in London is seeking a proactive Omnichannel Customer Service and Aftersales Assistant to support the Global Omnichannel Customer Service and Operations team. The role focuses on administration, reporting, and coordinating day-to-day activities, with limited direct customer interaction.

You will gain hands-on exposure to aftersales, logistics, and product care, while supporting training materials and process documentation.