Omnichannel Service & Aftersales Operations Assistant

Michael Kors; Greater London; On-site; GBP 24,000 - 28,000; Full time

Job summary

Capri Holdings Limited, London Head Office, is seeking an Omnichannel Customer Service and Aftersales Assistant to join the Global Omnichannel team. This hands-on role emphasizes administration, reporting and coordination, with limited direct customer contact.

You will work Monday–Friday in a luxury retail setting, supporting day-to-day operations and ensuring a seamless online client experience, with focus on accuracy and process adherence.

Qualifications

• Strong interest in e-commerce and aftersales operations.
• Excellent attention to detail and analytical mindset.
• Good time management and ability to work to tight deadlines.
• Comfortable working within defined processes and escalation paths.
• Willingness to learn and support training materials.

Responsibilities

• Support Omnichannel CS and Online Aftersales teams across touchpoints.
• “Provide operational and administrative support including logistics and shipping coordination.”
• “Assist with performance tracking and timely data delivery.”
• “Maintain trackers, reports and process documentation for day-to-day operations.”
• “Support website functionality testing and CS content reviews.”
• “Familiarize with Omnichannel tools and systems (Aftersales Portal, SAP, Zendesk, CRM).”
• “Develop product knowledge from an aftersales perspective to support escalation handling.”
• “Assist with shipment tracking, repair coordination, and stock movements.”
• “Contribute to training materials and process guides.”

Skills

Strong communication

Time management

Attention to detail

Administrative skills

Team player

Client experience

Tools

SAP

Zendesk

Back Office

CRM platforms

Microsoft Office

Job description

Capri Holdings Limited, London Head Office, is seeking an Omnichannel Customer Service and Aftersales Assistant to join the Global Omnichannel team. This hands-on role emphasizes administration, reporting and coordination, with limited direct customer contact.

You will work Monday–Friday in a luxury retail setting, supporting day-to-day operations and ensuring a seamless online client experience, with focus on accuracy and process adherence.