Luxury Omnichannel Aftersales Coordinator

Jimmy Choo; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Jimmy Choo is seeking a proactive Omnichannel Customer Service and Aftersales Assistant to join our Global Omnichannel CS and Operations team in London. This role focuses on administration, reporting and operational coordination to ensure a seamless experience for online clients.

Working within a luxury retail environment, you will develop knowledge of products, warranties and policies to support effective internal service and escalation handling, with opportunities to contribute to process

Qualifications

• Experience in e-commerce or aftersales operations is desirable.
• Excellent written and verbal English communication skills.
• Ability to work within defined processes and support a fast-paced team.

Responsibilities

• Support Omnichannel Customer Service and Online Aftersales teams across touchpoints.
• Coordinate logistics and shipping; assist with shipment tracking and stock movements.
• Maintain trackers, reports and process documentation; support website functionality testing.

Skills

Communication

Team player

Attention to detail

Time management

Organisational skills

MS Office

Reporting

Coordination

Customer service mindset

Tools

SAP

Zendesk

CRM platforms

Back Office

Job description

Jimmy Choo is seeking a proactive Omnichannel Customer Service and Aftersales Assistant to join our Global Omnichannel CS and Operations team in London. This role focuses on administration, reporting and operational coordination to ensure a seamless experience for online clients.

Working within a luxury retail environment, you will develop knowledge of products, warranties and policies to support effective internal service and escalation handling, with opportunities to contribute to process