Omnichannel Sales Leader

Colonial Group; Rugby; On-site; GBP 21,000 - 27,000; Full time

Job summary

New Look in Rugby, United Kingdom, is seeking a Supervisior to champion an omnichannel customer experience and coach a high-performing store team. You will live the brand values and drive first-class service both in-store and online.

You will lead by example, develop staff on in-store standards, visual execution and customer care, and foster a culture that puts the customer at the heart of every interaction. A focus on teamwork and community impact is essential.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion
• Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer
• Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team
• Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences
• Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values
• Delivering effective deployment of the team so that our customer’s needs are always met
• Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory
• Actively support our charities and communities to ensure positive local impact in the areas in which we operate

Job description

New Look in Rugby, United Kingdom, is seeking a Supervisior to champion an omnichannel customer experience and coach a high-performing store team. You will live the brand values and drive first-class service both in-store and online.

You will lead by example, develop staff on in-store standards, visual execution and customer care, and foster a culture that puts the customer at the heart of every interaction. A focus on teamwork and community impact is essential.