Omnichannel Visual Supervisor

NEW LOOK; Liverpool; On-site; GBP 22,000 - 30,000; Full time

Job summary

NEW LOOK seeks a Supervisor in the United Kingdom to lead a team delivering an omnichannel customer journey and high standards of service. You will live our Brand Values and coach colleagues to provide fashion-forward advice with a customer-first approach.

You will drive in-store visuals and merchandising, support service promises, and foster a culture of achievement, inclusion and community involvement across the store and surrounding area.

Qualifications

• Confident with people and passionate about delivering a great customer experience.
• Good communication and teamwork skills.
• Interest in fashion and knowledge of current trends.
• Ability to adapt to a fast-paced retail environment.
• Attention to detail and store standards.
• Retail experience is desirable but not essential.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey in-store and online.
• Coach and develop the team on sales techniques, providing feedback to build customer trust.
• Inspire visual journeys in store with layout, merchandising, windows and mannequins.
• Embed the Service Promise and KIND values in daily store life.
• Capture customer feedback and escalate opportunities to improve in-store experiences.
• Support initiatives and cost controls to deliver positive local impact.
• Deploy the team effectively to meet customer needs and drive results.
• Recognise and share team successes across the territory.
• Support charity and community engagement initiatives.

Skills

Customer service

Team leadership

Communication

Fashion awareness

Retail knowledge

Brand values

Job description

NEW LOOK seeks a Supervisor in the United Kingdom to lead a team delivering an omnichannel customer journey and high standards of service. You will live our Brand Values and coach colleagues to provide fashion-forward advice with a customer-first approach.

You will drive in-store visuals and merchandising, support service promises, and foster a culture of achievement, inclusion and community involvement across the store and surrounding area.