Omnichannel Retail Team Lead

Colonial Group; St Albans; On-site; GBP 26,000 - 32,000; Full time

Job summary

New Look in St Albans is seeking a proactive Supervisor to uphold an omnichannel shopping experience, guiding the team to deliver seamless customer service across in-store and online channels. You will inspire the store team to reflect our brand values and maintain excellent store standards while driving sales growth.

You will coach colleagues on fashion recommendations, lead by example, and collaborate with store leadership to ensure a high-energy, customer-first environment that supports local

Qualifications

• Experience in delivering in-store and online omnichannel customer journeys.
• Strong leadership to coach and develop a high-performing team.
• Excellent communication and ability to engage customers and colleagues.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
• Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion
• Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer
• Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team
• Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences
• Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values
• Delivering effective deployment of the team so that our customer’s needs are always met
• Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory
• Actively support our charities and communities to ensure positive local impact in the areas in which we operate

Skills

Customer service

Leadership

Retail operations

Communication

Job description

New Look in St Albans is seeking a proactive Supervisor to uphold an omnichannel shopping experience, guiding the team to deliver seamless customer service across in-store and online channels. You will inspire the store team to reflect our brand values and maintain excellent store standards while driving sales growth.

You will coach colleagues on fashion recommendations, lead by example, and collaborate with store leadership to ensure a high-energy, customer-first environment that supports local