Omnichannel Retail Supervisor - Inspire & Coach Teams

Colonial Group; Peterborough; On-site; GBP 26,000 - 32,000; Full time

Job summary

New Look is seeking a proactive Supervisor to lead a store team and deliver an exceptional omnichannel customer experience. You will recruit, train, and motivate staff to apply the brand values while driving sales and visual standards in-store.

You will inspire, coach and develop your team to deliver outstanding service, maintain store presentation, and embed the Service Promise across all customer touchpoints. This role also supports local community initiatives and charity efforts.

Qualifications

• Confident with people and able to deliver a great customer experience.
• Understands the core customer in the local market.
• Fans of fashion with up-to-date knowledge of trends.
• Retail is fast-paced and requires adaptability and resilience.
• Team player with strong collaboration and communication skills.
• Attention to detail in store standards and operations.

Responsibilities

• Develop the team to deliver a seamless Omnichannel journey in-store and online.
• Coach and develop the team on YATD techniques, providing feedback and guidance.
• Inspire visual journeys in store with layout, merchandising, windows and mannequins.
• Embed the Service Promise of Easy/Smile/Care in-store culture.
• Capture customer feedback and relay opportunities to management.
• Support KIND initiatives and drive responsible practices in-store.
• Ensure effective deployment of the team to meet customer needs.
• Recognise and share team successes across the Territory.
• Support charities and communities to deliver positive local impact.

Skills

People skills

Customer focus

Visual merchandising

Coaching

Team leadership

Job description

New Look is seeking a proactive Supervisor to lead a store team and deliver an exceptional omnichannel customer experience. You will recruit, train, and motivate staff to apply the brand values while driving sales and visual standards in-store.

You will inspire, coach and develop your team to deliver outstanding service, maintain store presentation, and embed the Service Promise across all customer touchpoints. This role also supports local community initiatives and charity efforts.