Omnichannel Fashion Leader - Elevate Customer Experience

NEW LOOK; Holyhead; On-site; GBP 22,000 - 28,000; Full time

Job summary

NEW LOOK is seeking a Supervisor to lead a store team and deliver an outstanding omnichannel customer journey. You will coach staff, drive visual merchandising, and embody our Service Promise across in-store and online experiences.

You will champion brand values, develop talent, maintain store standards, and support community initiatives, aiming to deliver exceptional service and sales growth in a fast-paced retail environment.

Qualifications

• Experience in retail supervision or team leadership.
• Strong customer service and communication skills.
• Ability to coach and develop a team to deliver omnichannel service.

Responsibilities

• Develop the team to deliver a seamless Omnichannel Customer journey across store and online.
• Coach and develop the team on YATD techniques with regular feedback.
• Inspire visual journeys in-store—layout, merchandising, windows, and mannequins.
• Embed the Service Promise Easy/Smile/Care in-store ethos.
• Capture customer feedback and share opportunities with management.
• Support KIND initiatives and local impact in operations.
• Ensure resources are deployed to meet customer needs.
• Recognise team members for outstanding customer experiences.
• Support charities and communities to create positive local impact.
• Sponsor diversity and inclusion in recruitment and development.
• Create an engaging environment with wellbeing initiatives led by management.
• Coach a high-performing omnichannel team focused on great customer service.
• Grow teams and form clear career pathways and succession.
• Ensure safe store environments by following health & safety procedures.

Job description

NEW LOOK is seeking a Supervisor to lead a store team and deliver an outstanding omnichannel customer journey. You will coach staff, drive visual merchandising, and embody our Service Promise across in-store and online experiences.

You will champion brand values, develop talent, maintain store standards, and support community initiatives, aiming to deliver exceptional service and sales growth in a fast-paced retail environment.