Omnichannel Retail Supervisor

New Look; Ashford; On-site; GBP 24,000 - 32,000; Full time

Job summary

New Look in Ashford, United Kingdom, is seeking a retail Supervisor to lead the store team and deliver an omnichannel customer experience. You will coach staff, drive sales, and maintain brand standards in a fast-paced fashion environment.

You will model our values, develop talent, and ensure a seamless customer journey across in-store and online channels while managing store operations and visual presentation.

Qualifications

• Experience leading a retail team in a fast-paced store environment.
• Strong customer service and communication skills.
• Ability to coach, motivate and develop colleagues.
• Familiar with omnichannel retail concepts and visual merchandising.

Responsibilities

• Develop the team to deliver a seamless omnichannel customer journey in-store and online.
• Coach and develop the team on YATD techniques with feedback to build trust.
• Lead in-store visual merchandising and layouts reflecting local market.
• Embed the Easy/Smile/Care service promise in-store.
• Capture customer feedback and report opportunities to improve.
• Support KIND initiatives and local community impact.
• Drive KPI-focused performance and maximise sales opportunities.

Job description

New Look in Ashford, United Kingdom, is seeking a retail Supervisor to lead the store team and deliver an omnichannel customer experience. You will coach staff, drive sales, and maintain brand standards in a fast-paced fashion environment.

You will model our values, develop talent, and ensure a seamless customer journey across in-store and online channels while managing store operations and visual presentation.