Omnichannel Operations Analyst

ZipRecruiter; England; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Omnichannel Operations Analyst to enhance their ecommerce and warehouse operations. In this dynamic role, you will ensure timely order fulfillment, coordinate with customer service, and manage stock across various channels. Your proactive approach and problem-solving skills will be crucial in optimizing operations and supporting seasonal activities. Join a forward-thinking company that values teamwork and innovation, and contribute to a holistic approach in delivering exceptional customer experiences.

Qualifications

• Experience in ecommerce operations and warehouse management.
• Strong problem-solving skills and ability to work under pressure.

Responsibilities

• Ensure timely order fulfillment and monitor incoming stock.
• Liaise with customer service for tailored solutions to issues.
• Manage stock receipt and delivery in warehouse operations.

Skills

Proactivity

Teamwork

Problem Solving

Stress Management

Priorities Management

Job description

Job Description

ABOUT MAX MARA

An Italian House of Brands, Family Owned Since 1951. Passion, commitment and tradition have created a unique fashion style: today, 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive features that make Max Mara Fashion Group one of the most famous worldwide.

Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem comprises 44 departments, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc., in a holistic approach to our Customers and leveraging new digital competencies.

Job Title: Omnichannel Operations Analyst

ECOMMERCE OPERATIONS

• Ensure orders are fulfilled timely and meet required standards.
• Monitor and coordinate the DC's incoming stock.
• Liaise with Customer Service and the Ecommerce team to provide fast and tailored solutions to customer issues.
• Maintain the ecommerce platform in a tidy and orderly manner.
• Ensure supplies are sufficient for the business and correctly distributed across channels (e-commerce, retail, wholesale, outlet).
• Act as the point of reference for last-mile carriers used for Max Mara Digital distribution.
• Train, support, and coordinate staff in daily activities such as shipping, returns processing, and stock handling.

WAREHOUSE OPERATIONS

• Liaise with warehouse staff to manage stock receipt, storage, retrieval, and timely delivery.
• Plan, organize, and control overall warehouse operations.
• Plan warehouse resources and activities to meet business needs and objectives.
• Set targets for improvement.
• Manage staff development through internal/on-job training.
• Implement cost-efficient principles and operations to meet the company's budget in all warehouse activities.

STORES OPERATIONS

• Support seasonal activities such as inventories, relabeling, and End Of Season returns.
• Support daily activities like B2C / B2E, goods receiving, and transferring.
• Investigate, flag, and approve shortages, overages, and discrepancies in incoming stock.
• Provide packaging and hardware according to store needs.
• Ensure stores recall new stock without delays.
• Ensure staff follow procedures and are appropriately trained.

IT INFRASTRUCTURE AND HELPDESK FIRST LEVEL

1. Build a local suppliers network to provide networks and hardware, aiming to fully localize procurement based on business needs and budgets.
2. Ensure networks, hardware, and other IT infrastructures are up-to-date, efficient, and support business operations across stores, warehouses, and head office.
3. Manage store tickets, organize and distribute them based on business priorities, needs, and SLAs.

Competencies and Skills

• Proactivity
• Teamwork
• Problem Solving
• Stress Management and Pressure Handling
• Priorities Management
• Italian language skills are a plus but not required.