Omnichannel Lead: Commercial Excellence & Content Ops

ISR RECRUITMENT LIMITED; Greater London; Hybrid; GBP 89,000 - 133,000; Full time

Job summary

ISR Recruitment Limited seeks a strategic leader to oversee Omnichannel Operations and Commercial Excellence on a global scale. The role focuses on translating strategy into practical workflows, improving customer engagement and driving commercial performance across markets.

The position requires hands-on delivery of omnichannel programmes, channel adoption, and content operations transformation, with strong governance and stakeholder facilitation.

Qualifications

• Senior-level experience in commercial excellence, strategic marketing, omnichannel operations or customer engagement transformation.
• Demonstrable hands-on delivery of omnichannel programmes, channel adoption and customer journey activation.
• Experience redesigning content operations, workflows and global-to-local operating models.

Responsibilities

• Lead global omnichannel operations, channel execution and customer journey activation.
• Drive channel adoption, campaign orchestration, customer segmentation and Next Best Action initiatives.
• Advance content operations transformation, including global-to-local content models, workflow redesign and pilot evaluations.
• Align global and affiliate stakeholders on governance, roles, responsibilities and ways of working.
• Lead cross-functional workshops and coordinate interdependent transformation workstreams.
• Manage programme governance, budgets, vendors, timelines, risks and executive communications.

Skills

Commercial excellence

Omnichannel operations

Customer journey activation

Stakeholder engagement

Programme management

Tools

Veeva

Salesforce Marketing Cloud

CRM

Marketing automation

Job description

ISR Recruitment Limited seeks a strategic leader to oversee Omnichannel Operations and Commercial Excellence on a global scale. The role focuses on translating strategy into practical workflows, improving customer engagement and driving commercial performance across markets.

The position requires hands-on delivery of omnichannel programmes, channel adoption, and content operations transformation, with strong governance and stakeholder facilitation.