Omnichannel Customer Success Advisor

Bio-Techne Ltd; Abingdon; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Retirement programs

Employee stock purchase plan

Training and development

Job summary

Bio-Techne Ltd. is seeking a Customer Services professional in Abingdon to act as the initial point of contact for sales enquiries, process orders, and coordinate quotations and stock returns.

You will work closely with internal teams to ensure a seamless customer journey from order placement through aftersales support. The role requires strong English communication, attention to detail, and experience with ERP/CRM systems.

Qualifications

• Must have completed General Education exams in English and Maths.
• Experience in a customer-focused environment.
• Fluent written and spoken English is essential.
• Proficiency with ERP/CRM platforms is preferred.

Responsibilities

• Be the point of contact for incoming sales enquiries by telephone, email and live chat.
• Process sales orders received by email, telephone, postal orders, and ecommerce with high accuracy.
• Raise customer quotations and proformas; coordinate stock returns as needed.
• Provide excellent customer service by coordinating with Sales, Accounts, Despatch, Technical Service, Marketing, and other departments.
• Resolve order queries and offer solutions; manage non-technical complaints and backorders.
• Ensure new account documentation is completed and customer database is kept up to date.

Skills

Customer focus

Attention to detail

Organizational skills

CRM systems

Multilingual (additional language)

Education

GCSE English and Maths

Tools

ERP/CRM platforms

Job description

Bio-Techne Ltd. is seeking a Customer Services professional in Abingdon to act as the initial point of contact for sales enquiries, process orders, and coordinate quotations and stock returns.

You will work closely with internal teams to ensure a seamless customer journey from order placement through aftersales support. The role requires strong English communication, attention to detail, and experience with ERP/CRM systems.