Customer Service & Orders Specialist - Stock Purchase Plan

Bio-Techne Ltd; Bristol; On-site; GBP 20,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Retirement programs

Employee stock plan

Career development

Job summary

Bio-Techne Ltd in Bristol is seeking a motivated Customer Services representative to handle incoming sales enquiries, process orders, quotations, and coordinate stock returns, ensuring accurate and timely service across teams.

You will work with Sales, Accounts, Despatch and Technical Service to resolve order queries, maintain customer databases, and deliver an exceptional post-sale experience. Fluent English, good IT skills, and ERP/CRM experience are essential.

Qualifications

• English and Maths GCSE or equivalent required.
• Experience in a customer-focused environment.
• Fluent written and spoken English is essential.
• Experience with ERP/CRM platforms.

Responsibilities

• Be the point of contact for incoming sales enquiries by phone, e-mail and live chat.
• Processing of sales orders received by email, telephone order, postal orders, and e-commerce in an accurate and efficient manner to ensure minimal errors occur.
• Raising customer quotations, proformas and coordinate stock returns where required
• Providing an excellent Customer Service support by working closely with other internal departments - Sales, Accounts, Despatch, Technical Service, Marketing, etc.
• Effectively provide the customer with answers for/of any order queries or offering solutions to the queries.
• Manage non-technical complaints that are received.
• Manage backorder process to ensure customers are kept informed of any date changes.
• Manage new account process and documentation required.
• Ensure customer database is regularly updated and all information logged.
• Ensure the after sales care and order follow up is carried out to deliver a great customer experience from start to finish of an order.
• Gain a basic level of key product knowledge.
• Work with internal sales teams to maximize communication and improve efficiencies within teams to ensure high levels of customer service.
• Work as part of a team to achieve the overall goals but have the motivation to be self-driven to deliver exceptional customer service at every point of customer and interdepartmental contact.
• Support Bio-Techne ethos of a great global offering of a quality portfolio of products and services.
• Drive best practice and ensure maximum productivity & utilization., Work closely with all departments within EMEA to ensure superior customer support.
• Work closely with peers to ensure consistency of service across all areas. Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Skills

Customer service

ERP/CRM

English fluency

Communication

Education

General education passes (English, Maths)

Tools

Microsoft D365

Salesforce

Job description

Bio-Techne Ltd in Bristol is seeking a motivated Customer Services representative to handle incoming sales enquiries, process orders, quotations, and coordinate stock returns, ensuring accurate and timely service across teams.

You will work with Sales, Accounts, Despatch and Technical Service to resolve order queries, maintain customer databases, and deliver an exceptional post-sale experience. Fluent English, good IT skills, and ERP/CRM experience are essential.