Omnichannel Clienteling Director

LVMH; Greater London; Hybride; GBP 120 000 - 160 000; Plein temps

Résumé du poste

Louis Vuitton is seeking an In-Store Clienteling Director to drive omnichannel client development, enhancing long-term client value through high-impact appointments, personalized experiences, and proactive engagement. You will lead tool adoption, training, and event execution, ensuring top-tier client service across the store and brand touchpoints.

You will coach a team of Client Advisors, align priorities with store goals, and partner with the Client Service Centre to resolve queries and

Qualifications

• Experience building clienteling programs in luxury retail.
• Ability to coach and elevate client engagement across channels.
• Strong data-driven mindset for client insights.

Responsabilités

• Reinforce in-store clienteling and ensure use of tools across the retail network.
• Develop a strong clienteling culture through coaching and events.
• Drive client development and personalized outreach to grow loyalty.
• Manage CRM data quality and leverage DREAM in-store for insights.
• Coach and develop Client Advisors to achieve objectives.

Connaissances

People development

Priority management

Business development

Relationship building

Communication

Problem-solving

Outils

ICON

MyCC

LV Publishing

LV Catalogue

CRM tools

Description du poste

Louis Vuitton is seeking an In-Store Clienteling Director to drive omnichannel client development, enhancing long-term client value through high-impact appointments, personalized experiences, and proactive engagement. You will lead tool adoption, training, and event execution, ensuring top-tier client service across the store and brand touchpoints.

You will coach a team of Client Advisors, align priorities with store goals, and partner with the Client Service Centre to resolve queries and