Client Development Manager | Nbs

LOUIS VUITTON; Greater London; On-site; GBP 48,000 - 64,000; Full time

Benefits offered by this job

Formation continue

Job summary

Louis Vuitton recherche un(e) Client Development Manager en magasin pour développer et renforcer la relation client locale. Vous piloterez l'omnicanal, coordonnerez les outils CRM et animerez les événements et expériences client sur le réseau de magasins de Londres.

Vous êtes un développeur de talents avec une forte capacité relationnelle, orienté résultats et capable de coacher les équipes pour accroître la valeur client et le taux de conversion.

Qualifications

• Profil: développeur(trice) commercial(e) et analytique, capable de coacher et superviser l'équipe.
• Excellente aptitude à la relation client et à la communication.
• Maîtrise des outils CRM et du reporting client.

Responsibilities

• Renforcer le clienteling en magasin et former l'équipe.
• Coacher les Client Advisors et assurer le suivi client.
• Coordonner les évènements clients et les expériences en magasin.
• Collaborer avec le Store Manager pour planifier les priorités client.
• Analyser les données client et proposer des actions ciblées.

Skills

People development

Priority management

Business development

Influential

Analytical

Relationship building

Communicator

Problem solving

Conflict resolution

Tools

ICON

MyCC

LV Publishing

LV Catalogue

DREAM

CRM systems

Job description

Poste

As the in-store Client Development Manager you will implement omnichannel client development strategies to grow and retain the local client base, maximizing conversion and long-term client value through high-impact appointments. Systematically cultivate VIC relationships and elevate engagement across all touchpoints, from in-store discovery to digital follow-up, international events, and exclusive brand experiences.

Missions

Reinforce In-Store Clienteling

• Ensure that existing LV tools are available and used properly and proactively in store (including ICON, MyCC, LV Publishing, LV Catalogue); provide guidance, training where necessary, and share usage best practices
• Support the implementation of new clienteling tools; animate and follow through roll out across the retail network
• Proactively collate feedback from stores on existing tools and business needs, sharing comments with the EMEA Zone and providing agreed local solutions/adaptations where necessary to achieve goals

Develop & Drive In-Store Clienteling Mindset

• Champion a strong clienteling culture within the store, coaching the team to build, develop and retain long-term client relationships.
• Share best practices with the store team and support Client Advisors in achieving their individual client development objectives through regular floor presence, team briefings and targeted coaching.
• Act as the key point of contact between the Client Service Centre and the store, ensuring efficient resolution of client queries and follow-up.
• Support the organization and execution of client and press events, private appointments and in-store experiences to strengthen client engagement and loyalty.
• In partnership with the Store Manager and Client Manager, define store clienteling priorities and activities aligned with business objectives and available budgets.
• Collaborate with the sales team to define client targeting strategies, ensuring the right clients are invited and engaged for store events and activations.
• Support the execution and follow-up of clienteling initiatives, ensuring high attendance, strong engagement and measurable business results.
• Contribute to the development and execution of targeted client communications, including mailings, e-mailings and personalized outreach.

Client Development

• Drive the development of the store's top clients by creating personalized and memorable in-store experiences.
• Identify and cultivate high-potential clients, supporting Client Advisors in recruitment and long-term relationship building.
• Coordinate client gifting initiatives aligned with brand guidelines and store client development priorities.
• Identify and nominate suitable clients for exclusive brand experiences, events and special activations when applicable.

CRM & Client Database Management

• Use CRM tools and client data to generate insights and actionable recommendations to support store performance.
• Ensure high standards of data capture and data quality, coaching the team on best practices in client data collection and maintenance.
• Promote and optimize the use of DREAM within the store through training and continuous support to the team.
• Review the store's client portfolio structure, identifying opportunities for recruitment, retention and reactivation.
• Monitor the performance and ROI of clienteling actions, adjusting strategies where needed to maximize results.
• Support the team in client segmentation, profiling and targeting to ensure effective and personalized outreach.
• Regularly review client allocation across the team to ensure balanced ownership and continuity of relationships, including transitions when team members leave

Profil

• You are a people developer and know how to manage performance
• You are skilled in priority management
• You are adept at business development, influential and analytical
• You are strong in relationship building and you are an excellent communicator
• You are proficient in problem-solving & conflict resolution

Informations complémentaires

Team Development Coach and support Client Advisors in developing strong clienteling habits and best practices in daily activities. Foster a collaborative and client-focused team culture, motivating the team to achieve store and client development objectives. Deliver on-the-floor coaching and training related to CRM tools, clienteling techniques and personalized client engagement. Ensure all team members act as true ambassadors of the brand, embodying the brand values and delivering exceptional client experiences aligned with the store's strategy. Management of different other clients touchpoints to enhance client experience

Important Information: Applicants must have the legal right to work in the UK. Please note that Louis Vuitton is unable to provide visa sponsorship for this role. This position requires flexibility to work a rotating shift pattern (including evenings, weekends, and public holidays) and the ability to work across our London store network as business needs require.

Recevoir par email

Référence LVM33934