In-Store Omnichannel Clienteling Director for Growth

LOUIS VUITTON

Greater London

On-site

GBP 85,000 - 140,000

Full time

2 days ago

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Job summary

LOUIS VUITTON in London seeks an in-store Clienteling Director to drive omnichannel client development, maximize conversion and long-term customer value through high-impact appointments and exclusive brand experiences. You will lead training on tools like ICON, MyCC, and DREAM, coach Client Advisors, and coordinate events with the Store Manager and Client Manager to align with business goals.

This role requires strong relationship building, strategic thinking and a passion for elevating the

Qualifications

Experience building and preserving high-value client relationships.
Strong leadership and coaching skills for store teams.
Proven ability to translate client data into targeted actions.
Excellent communication and presentation abilities.
Fluent in clienteling strategies across in-store and digital touchpoints.

Responsibilities

Lead in-store clienteling programs and omnichannel strategies to grow the local client base.
Coordinate with Store Manager and Client Manager on priorities and budgets.
Train and coach Client Advisors on tools and best practices.
Organize client and press events, private appointments, and exclusive experiences.
Collaborate with sales to define client targeting for events.
Monitor CRM data quality and ROI of clienteling actions.