Omnichannel Client Services Lead (Hybrid)

Real Chemistry; New York; Hybrid; GBP 59,000 - 74,000; Full time

Benefits offered by this job

Free snacks

Generous holiday & paid time off

Private medical/dental/vision plans

LinkedIn Learning access

Mental wellness coaching

Job summary

Real Chemistry is seeking a Supervisor to lead strategic planning and delivery across omnichannel, CRM, and MarTech. You’ll own the RFP process, partner with strategy, and supervise a pod of Associates through Senior Managers to deliver integrated, high‑quality work.

This hybrid role can be based in Boston, Chicago, Carmel, Lambertville, or remotely within the US. You’ll mentor junior team members, manage budgets, present recommendations to clients, and drive data‑driven results while sustaining

Qualifications

• 6–8 years of experience in digital marketing, client services, omnichannel strategy, or a related agency environment.
• Demonstrated expertise across omnichannel, CRM, MarTech, and customer experience, with the ability to lead tactical planning and present recommendations confidently to clients.
• Proven experience leading RFP processes, evaluating vendor proposals, and contributing to negotiations.
• Track record of supervising and developing junior to mid‑level team members, with strong skills in workflow management, quality assurance, and priority‑setting.
• Strong financial acumen — comfortable owning budget oversight, campaign authorizations, and reconciliation processes for assigned brands.
• Excellent written, verbal, and presentation skills; a confident presenter who performs well under pressure and across varied client cultures.
• Experience with project management tools (Workfront, Asana) and digital marketing platforms, measurement, and reporting tools.
• A proactive, solutions‑oriented mindset with demonstrated ability to deliver POVs grounded in industry knowledge.
• Experience assisting in hiring and onboarding new team members a plus.
• Healthcare, pharma, or regulated industry experience a plus.

Responsibilities

• Play a lead role partnering with strategy on overall plan development; own tactical recommendations across assigned accounts spanning omnichannel, CRM, MarTech, creative, and digital workstreams.
• Lead the RFP process, evaluate vendor proposals, and contribute to negotiations with publisher and technology partners.
• Coordinate with delivery and technology partners on measurement and tracking implementation; continually improve operational processes across the pod.
• Act as the key day‑to‑day client contact; facilitate and lead client status meetings, present omnichannel and integrated recommendations, and deliver campaign analytics directly to clients.
• Maintain proactive client communication that keeps clients informed and confident in the agency's approach.
• Supervise workflow and deadlines across Associate through Senior Manager‑level colleagues; lead internal team syncs to communicate and manage priorities across the pod.
• Manage the team to deliver quality assurance, campaign analysis, and performance against plan — including QA of all ad placements and the financial accuracy behind them.
• Monitor financial performance for assigned brands; partner with Biz Ops on campaign authorizations and vendor reconciliation to ensure on‑time, on‑budget delivery.
• Lead internal training of junior team members, provide timely feedback, and contribute to performance evaluation processes.
• Mentor the planning bench, assist in hiring new team members, and model a collaborative, adaptable leadership style.
• Proactively identify, resolve, or escalate issues; deliver POVs that demonstrate industry knowledge and strategic thinking.

Skills

Omnichannel strategy

Client services

Digital marketing

RFP leadership

Team mentorship

Budget oversight

Stakeholder communication

Tools

Workfront

Asana

Job description

Real Chemistry is seeking a Supervisor to lead strategic planning and delivery across omnichannel, CRM, and MarTech. You’ll own the RFP process, partner with strategy, and supervise a pod of Associates through Senior Managers to deliver integrated, high‑quality work.

This hybrid role can be based in Boston, Chicago, Carmel, Lambertville, or remotely within the US. You’ll mentor junior team members, manage budgets, present recommendations to clients, and drive data‑driven results while sustaining