Media Strategy & Client Experience Manager (Hybrid/Remote)

Real Chemistry; New York; Hybrid; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Free snacks

Generous PTO

Medical insurance

Dental insurance

Vision insurance

Saving plan

Wellness coaching

LinkedIn Learning access

Job summary

Real Chemistry is seeking a Manager, Client Experience (Media) to lead strategy development and manage staff to deliver flawless work. You will mentor junior team members and continually improve media processes, collaborating with agency partners.

The role supports a hybrid setup in US offices or remote work, with emphasis on client relationships and cross-channel media delivery across pharma sectors.

Qualifications

• A bachelor’s degree or equivalent work experience.
• 4+ years of experience in client-facing roles within media.
• Pharmaceutical industry experience strongly preferred.
• Experience with Mediaocean is a plus.
• Strong analytical and creative problem-solving skills.
• Strong attention to detail.
• Professional verbal and written communication skills.
• Positive attitude and team player.
• Desire to continually learn and improve.
• Ability to self-manage under deadlines.
• Advanced proficiency with Excel, PowerPoint, and Google Slides.
• Willingness to work traditional and non-traditional office hours as needed.

Responsibilities

• Manage Media Planner and Senior Media Planner workflow and deadlines to ensure seamless deliverables.
• Craft insights and recommendations for monthly and quarterly (QBR) reporting.
• Proactively identify opportunities to test partners and tactics and bring these ideas to the client.
• Own RFP process, rank proposals, and contribute to vendor negotiations.
• Manage the day-to-day implementation and optimization of campaign activities.
• Presents media tactical slides and reporting slides.
• Manage campaign authorizations, budgets, and vendor reconciliation process.
• Action website tagging/measurement tasks with technology/adops.

Skills

Media planning

Data analysis

Pharma experience

Presentation skills

Excel

PowerPoint

Google Slides

Mentoring

Client management

Vendor negotiations

Education

Bachelor's degree or equivalent

Tools

Mediaocean

Job description

Real Chemistry is seeking a Manager, Client Experience (Media) to lead strategy development and manage staff to deliver flawless work. You will mentor junior team members and continually improve media processes, collaborating with agency partners.

The role supports a hybrid setup in US offices or remote work, with emphasis on client relationships and cross-channel media delivery across pharma sectors.