Omni-Channel Retail Advisor

JoJo Maman Bébé; Bath; Sur place; GBP 12 000 - 15 000; Temps partiel

Avantages offerts par ce poste

Extra annual leave

Birthday off

Bonus scheme

Enhanced pension

Cycle to work

Wage-access app

Savings scheme

Flexible work

Social events

Volunteer days

Wellbeing hub

Specsavers voucher

40% off JoJo branded lines

25% off NEXT products

10% off JoJo Beauty

Up to 10% off branded products

Training & development opportunities

Résumé du poste

JoJo Maman Bébé is seeking a retail assistant to offer exceptional customer care and expert product knowledge across our stores. You will guide customers through maternity wear, baby products and more, including omni-channel order preparation for ship-from-store and click-and-collect.

You will join a friendly team, developing product knowledge and using digital learning tools to continuously improve. The role supports a seven-day operation and offers flexible shifts.

Qualifications

• Previous retail, customer service and sales experience.
• Aptitude to pick up new systems quickly.
• Ability to learn product information and communicate it to customers.
• Willingness to work across 7 days a week.
• Commitment to JoJo's values and customer care.

Responsabilités

• Assisting customers in diverse situations, including maternity wear discussions and baby carriers.
• Preparing Omni-Channel orders for ship from store or click and collect.
• Liaising with customers in-store or by phone about Omni-Channel orders.
• Using digital learning platforms to develop retail skills.
• Learning new products to increase sales opportunities.
• Listening to customer needs and finding the best solution.
• Maintaining a tidy, immaculate store appearance.

Connaissances

Retail experience

IT skills

Product knowledge

Active listening

Customer service

Team player

Flexible scheduling

Description du poste

JoJo Maman Bébé is seeking a retail assistant to offer exceptional customer care and expert product knowledge across our stores. You will guide customers through maternity wear, baby products and more, including omni-channel order preparation for ship-from-store and click-and-collect.

You will join a friendly team, developing product knowledge and using digital learning tools to continuously improve. The role supports a seven-day operation and offers flexible shifts.